Occupancy Specialist/Community Coordinator (Fairlawn Estates)
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Key details
- Salary
- $52K–$56K/yr
- Location
- Boston, MA, United States
- Work style
- Onsite
- Level
- Entry level
- Experience
- 1–3 yrs
- Function
- Operations & Strategy
- Focus area
- other
- Posted
- 3d ago
Skills
customer servicemicrosoft officeproperty management
About the role
About the Opportunity
WinnCompanies is looking for a Occupancy Specialist/Community Coordinator to join our team at Fairlawn Estates at the T, a 347-unit affordable housing community located in Mattapan, MA.
Responsible for assisting the Property Manager with the initial, interim and annual tenant recertifications at the property or properties. Works with residents, partners, and the community staff to identify needs, interests and opportunities for individuals and the community at large. Utilizes community assessments and one-on-one coaching to establish community needs. Builds a targeted network of strong community partners across Winn’s outcome areas to develop and coordinate resource referrals/follow-up, targeted interventions, on and off-site programs and support, and community engagement opportunities.
The pay range for this role is $25.00 to $27.00 per hour dependent on experience. The preferred candidate will also adhere to the following schedule: Monday through Friday, from 8:00AM to 5:00PM, some weekend as needed.
Responsibilities:
Process initial, interim and annual recertifications. This includes: Notifying residents of their impending recertifications using notices supplied by Property Management Software; Conducting the recertification interviews with residents; Reviewing each recertification to ensure that all checklist items are complete; Sending recertification verification forms to the appropriate agencies (e.g., Social Security Administration, place of employment, welfare agency, Veterans Administration) relevant banks and other organizations (e.g., drug stores).
Create and implement an annual Connected Communities plan for the community based on need, interest, and opportunities. Create a comprehensive strategy for program development and implementation, information collection, partnership development, and budget implications. Manage property Connected Communities budget.
Ensure all information is accurate and entered in the Property Management Software; Comply with company policies regarding the proper treatment of Tax Credit and Resident files; Assist the Property Management staff with all facets of the move-in process; Ensure that files comply with the regulations of all funding/regulatory agencies, such as HOME and HIF; Ensure recertifications are fully completed and executed with Property Manager and resident signatures by the date due.
Ensure all prospect information is maintained and managed in a waitlist and in compliance with regulations for waitlist management; including but not limited to completion of guest cards, purging the waitlist at periodic intervals to ensure active and available prospects are at the top of the list, keeping in contact with the top prospects to ensure interest continues when vacancies become available, etc.Establish and maintain relationships with local service providers, resident leadership, community stakeholders, and other community partners in Winn’s 6 key outcome areas. Create and manage Memorandums of Agreement
(MOUs) with third parties providing services and programs on and off-site for residents.
Ensure that the recertification reporting calendar is followed and that all recertification reports and letters to tenants are run and delivered timely. Effectively develop methods of communication with residents for community outreach, including but not limited to quarterly community meetings, a monthly community newsletter, event flyers, and social media updates.
Actively participate in professional development opportunities provided by the region, department, and Winn.
Requirements:
High School diploma or GED.
1 - 3 years of relevant work experience.
Ability to obtain Winn Community Coordinator Certification upon hire.
Experience with computer systems, particularly Microsoft Office.
Excellent customer service skills.
Superb attention to detail.
Ability to multi-task in a fast-paced office environment.
Ability to work with a diverse group of people and personalities.
Preferred Qualifications:
Associate's degree in Social Work, Business or related field.
WinnCompanies is looking for a Occupancy Specialist/Community Coordinator to join our team at Fairlawn Estates at the T, a 347-unit affordable housing community located in Mattapan, MA.
Responsible for assisting the Property Manager with the initial, interim and annual tenant recertifications at the property or properties. Works with residents, partners, and the community staff to identify needs, interests and opportunities for individuals and the community at large. Utilizes community assessments and one-on-one coaching to establish community needs. Builds a targeted network of strong community partners across Winn’s outcome areas to develop and coordinate resource referrals/follow-up, targeted interventions, on and off-site programs and support, and community engagement opportunities.
The pay range for this role is $25.00 to $27.00 per hour dependent on experience. The preferred candidate will also adhere to the following schedule: Monday through Friday, from 8:00AM to 5:00PM, some weekend as needed.
Responsibilities:
Process initial, interim and annual recertifications. This includes: Notifying residents of their impending recertifications using notices supplied by Property Management Software; Conducting the recertification interviews with residents; Reviewing each recertification to ensure that all checklist items are complete; Sending recertification verification forms to the appropriate agencies (e.g., Social Security Administration, place of employment, welfare agency, Veterans Administration) relevant banks and other organizations (e.g., drug stores).
Create and implement an annual Connected Communities plan for the community based on need, interest, and opportunities. Create a comprehensive strategy for program development and implementation, information collection, partnership development, and budget implications. Manage property Connected Communities budget.
Ensure all information is accurate and entered in the Property Management Software; Comply with company policies regarding the proper treatment of Tax Credit and Resident files; Assist the Property Management staff with all facets of the move-in process; Ensure that files comply with the regulations of all funding/regulatory agencies, such as HOME and HIF; Ensure recertifications are fully completed and executed with Property Manager and resident signatures by the date due.
Ensure all prospect information is maintained and managed in a waitlist and in compliance with regulations for waitlist management; including but not limited to completion of guest cards, purging the waitlist at periodic intervals to ensure active and available prospects are at the top of the list, keeping in contact with the top prospects to ensure interest continues when vacancies become available, etc.Establish and maintain relationships with local service providers, resident leadership, community stakeholders, and other community partners in Winn’s 6 key outcome areas. Create and manage Memorandums of Agreement
(MOUs) with third parties providing services and programs on and off-site for residents.
Ensure that the recertification reporting calendar is followed and that all recertification reports and letters to tenants are run and delivered timely. Effectively develop methods of communication with residents for community outreach, including but not limited to quarterly community meetings, a monthly community newsletter, event flyers, and social media updates.
Actively participate in professional development opportunities provided by the region, department, and Winn.
Requirements:
High School diploma or GED.
1 - 3 years of relevant work experience.
Ability to obtain Winn Community Coordinator Certification upon hire.
Experience with computer systems, particularly Microsoft Office.
Excellent customer service skills.
Superb attention to detail.
Ability to multi-task in a fast-paced office environment.
Ability to work with a diverse group of people and personalities.
Preferred Qualifications:
Associate's degree in Social Work, Business or related field.