OB Team Lead BHMSG OTL40

Under supervision, carries out a variety of treatments, procedures and technical tasks to assist in the nursing care of patients. Serves as an active member of the multi-disciplinary patient care

team in the practice. Provides for the physical, mental, emotional safety and hygienic needs of

patients and assists in assuring effective and efficient coordination of nursing care activities

within the practice. Processes forms, records, and other materials, transcribes insurance

information and medical records from forms into electronic medical systems, checks reports and

patient’s records for accuracy, compiles information for special studies and interacts with

customers. Explains policies/procedures, obtains and routes patient information. Assesses

nature of phone calls, and triages as necessary. Arranges transportation to hospital as

necessary. Assists in the office as needed. Practices excellent communication skills with all

patients, including those from vulnerable populations. Must be willing to be floated or reassigned

to another department, unit, office, or location as needed.

Performs office and administrative support duties to assist in the effective operation of the

clinical site.

Communicates with Answering Service/other Practices as directed and per policy.

Ensures that all medical records/reports are reviewed and processed in electronic medical

record system.

Able to skillfully operate various office equipment including fax machine, copier, credit

card scanners and other equipment specific to the location.

Assists Office Manager and staff with any projects or requests.

Handles incoming calls, routing as necessary.

Maintains work space in a neat, clean order.

Assists with Care Coordination by closing identified gaps in care for the practice’s

population

Ensures Specialist Authorization and Certifications Are Completed For All Visits

Responsible for obtaining all authorizations for the specialist according to policy

Accurately documents all authorization data in system

Identifies “carved out” insurance benefits on a case by case basis and documents

accordingly

Effectively provides patient information to insurance companies to secure medical

necessity for treatment plan documented by the provider

Collects Patient Data and Materials When Working in Clinical Capacity

Obtains health history and base line patient data from patients

Performs routine physical assessment functions such as blood pressure, temperature,

pulse, visual test, EKG, Pulmonary Function Test

Collects urine and blood samples in accordance with established protocols

Uses discretion in disseminating patient information to outside sources

Performs simple lab tests (CBC, glucose, HKL, etc.) per policy and procedure

Reviews patient record for completeness prior to visit

Provides entries to patient records as necessary in preparation for provider review

Monitors the return of lab/test results. Assures all results requested are complete and

available for provider review

Assists With Patient Care and Maintains Clinical Areas

Delivers on-site care for patients under Medical Provider direction

Assists in the delivery of patient care such as suturing, wound care. Debridement, etc.

Assures callbacks to patients under medical direction are in accordance with protocol

Responsible for restocking exam rooms as necessary with instruments and medical

supplies

Responsible for performing injections under Medical Provider direction and for

maintaining proper inventory of vaccines and other injectables

Cleans and prepares exam rooms per protocol; sterilizes instruments as necessary

Monitors and arranges for proper disposal of lab and medical waste/supplies

Performs quality controls and maintains records for lab equipment/refrigerators

Performs medication authorizations

Refills prescriptions under authorization of provider

Supports patients, families and caregivers in self-management, self-efficacy, and

behavior change

Educational / Minimum Requirements:

Must have graduated from an accredited LPN program

Must have a valid LPN license in the State of CT

Must have CPR, BLS

Must have a minimum of 1+ years of experience in an outpatient clinical setting.

OB/GYN experience is preferred.

Lead responsibilities include:

• Demonstrates supervisor skills
• Along with Practice Manager, implements staffing plan, schedules staff and ensures appropriate staffing level to support provider presence. Ensures adequate staffing during scheduled vacation and unanticipated absences.
• Identifies staff training needs while monitoring performance. Communicates effectively to the Practice Manager to ensure proper training is arranged.
• In conjunction with the Practice Manager implements and monitors compliance of approved personnel policies.
• Responsible for communicating all time off requests to the Practice Manager prior to approval.
• Oversee daily patient scheduling performance.
• Ensures compliance of practice with standards and regulations.
• Interacts with the Billing Department effectively.
• Works closely with Practice Manager on systems development and training to optimize performance of billing related tasks to improve speed and accuracy of billing.
• Monitors and coordinates any facility issues that affect the practice, including ongoing maintenance issues, electronic medical record issues.
• Act as a liaison to hospital staff responsible for facility maintenance.
• Works with the Practice Manager to ensure that purchases are reconciled and approved for payment appropriately.
• Attends all necessary leadership training sessions including leadership development classes and/or Team Lead huddles on a frequent basis

• Completes special activities within specified parameters
• Complies and reports to Practice Manager on special projects
• Attends required meetings and workshops
• Consistently updates Kaizen Board with quality, administrative, and clinical operations
• All other tasks as assigned

Qualifications

Educational / Minimum Requirements:

High School Graduate. Prefer six months experience as a medical secretary, patient access, customer service representative, or other healthcare-related experience.

State/Federal Mandated Licensure or Certification Requirements:

None

State/Federal Mandated Licensure or Certification Requirements:

LPN license.

Bristol Hospital Mandated Educational Requirements:

General orientation at time of hire. Fire/Safety/Infection Control annually. Other

programs as mandated by Hospital.

Special Requirements:

Demonstrated proficiency in electrocardiographic testing. Must be able to take vital signs,

knowledgeable in medical terminology, anatomy and physiology. Familiarity with medical

equipment common to a medical practice.

Physical Requirements:

Bending, stooping, walking, sitting on a daily basis. On feet most of the day. Assists patients in

and out of treatment rooms, in and out of chairs, on and off exam tables. Ability to spend one to

four hours/day at computer terminal/personal computer performing data entry analysis. Must be

able to hear with sufficient acuity so as to understand routine conversation in person or over

telephone. Must possess sufficient visual acuity so as to read, use computers and conduct

essential job functions in an acceptable manner. Must be able to speak so as to be understood by

the average person. Significant documentation and paperwork review requiring extensive visual

acuity.

Work Environment:

Medical office setting with direct exposure to patients, body fluids, possible exposure to blood

borne pathogens. High volume of telephone and personal contact with customers. (If