Nurse Manager – OPD

The nurse manager role is responsible for the strategic nursing leadership In Long term care (NMCRH-KC), ensuring the provision of excellence in nursing and clinical care across all services. The post holder will make a major contribution to the overall strategic development and management of Long term care (NMCRH-KC), ensuring that all HAAD and Joint Commission International Accreditation (JCIA) process/ regulations are complied with. The nurse manager is accountable and responsible for all nursing recruitment, development and retention of nursing staff. The post holder has a duty of care towards ensuring patient and family rights are upheld at all times. The nurse manager is accountable in ensuring professional nursing and ethical practice at all times and that all nurses are licensed and fit to practice. The post holder will ensure that all nursing policies, procedures and guidelines meet local and international standards, and that nursing staff are competent and skilled.

Management

1. The post holder will be accountable to the Director of Operations for the successful delivery of nursing services.

   1. To provide professional nursing advice to the senior management team.

   2. To provide innovative professional leadership, advice and guidance for nursing in Long term care.

   3. Is able to analyze large amounts of information, identify themes and generate feasible strategic nursing plans.

   4. Be responsible for the maintenance of professional standards and practices in all aspects of nursing within Long term care.

   5. To ensure the professional contribution of nurses is maximized In order to achieve NMCRH-KC business and strategic goals, In accordance with patient needs as well as nationally and locally determined standards.

   6. Is decisive and takes responsibility appropriate to their role.

   7. Identify and communicate skill mix and recruitment Issues which affect Long term care workforce plan, including the development of new roles that assist in the delivery of service modernization and efficiency.

   8. Provide leadership in all aspects related to healthcare, ensuring the quality of healthcare provided by Long term care.

   9. Long term care meets and exceeds all standards set out by JCIA & HAAD.

   10. Attend meetings as required, both as nurse manager and in the absence of the Director of Operations.

   11. To be Involved In the Investigation of serious complaints, Incidents and other events and report findings to the Quality Manager or Director of Operations as deemed necessary.

   12. Deputes for the Director of Operations as required.

2. Communication

   1. Communicates with a wide range of people on a wide range of matters, including the senior management team.

   2. Consults with other departments as appropriate to provide a multidisciplinary approach to the management and organization of NMCRH-KC.

   3. Develop and maintain communication with people on complex matters, Issues and ideas and/or in complex situations.

   4. Conveys delicate personal information in a sensitive manner.

   5. Communicates effectively and calmly in difficult situations.

   6. Provides support and advice to all MDT staff In NMCRH-KC.

   7. Maintains confidentiality of patient and staff Information.

   8. Communicates the mission, vision and values of the facility internally and externally.

3. Personal and People Development

   1. Recognizes the necessity to continuously develop own management skills and acquire additional knowledge appropriate to the position.

   2. Work closely with the HR Department in embedding an Inter-professional approach to learning and leadership and the development of workforce plans that ensure practitioners are fit for current and future practice.

   3. Upholds professional portfolio and 20 CME’s per year as required for licensure.

   4. To participate in own performance review at agreed Intervals with Director of Operations.

   5. Develops own management and leadership skills.

   6. Participate in regional and national events In order to further knowledge and share best practice.

   7. Dresses appropriately to the expectations of the specific work areas and Occupational Health and Safety Policy.

4. Service Improvement

   1. Takes the lead to develop, take forward and evaluate direction, policies and strategies of NMCRH-KC.

   2. Involves and engages others in discussions about service direction and improvements.

   3. Works with others to develop strategic plans and business objectives for the service.

5. Confidentiality

   1. Maintains confidentiality of all information in accordance with NMCRH-KC policy and UAE Professional Code of Conduct for Nurses.

6. Team Work

   1. Provides clarity for the nursing team about what objectives need to be achieved.

   2. Deals with performance issues and gives feedback, encouraging and coaching staff to reach their full potential.

   3. Develops a range of leadership and management styles and deploys them appropriately in different situations.

   4. To proactively develop effective team working operationally and with all departments.

   5. Acts as a role model for all staff.

   6. Acts as a mentor for senior nurses, targeting them for training and development into leadership roles.

   7. Is supportive and fair to all team colleagues.

   8. Attends nursing and management meetings as requested.

   9. Able to work effectively between nursing and management prioritizing Issues appropriately.

7. Quality

   1. Develops a culture that Improves quality.

   2. Working with the Quality Manager, takes the lead on quality Improvement initiatives and principles within NMCRH-KC.

   3. Fosters quality Improvement, accreditation and patient safety initiatives consistent with NMCRH-KC. nursing and organization standards and regulatory compliance.

   4. Monitors and evaluates operations and services In order to identify and correct problems, improve systems and ensure a safe, quality service.

   5. Understands the value of quality indicators for nursing practice Improvement.

   6. Monitors key performance Indicators Including quality, patient safety, financial, operational and patient/family satisfaction surveys.

   7. Supports risk management activities.

   8. Able to take the lead as required in the development, implementation and maintenance of policies, procedures, standards and protocols.

8. Health, Safety and Security

   1. Develops an environment and culture that promotes health, safety and security.

   2. Adheres to the requirements of the Environment Health and Safety Management System.

   3. Adheres to requirements of the Occupational Health and Safety Guidelines, and Infection Control Guidelines.

   4. Understands and takes the lead in emergency preparedness, fire safety and code policies/plans.

   5. To ensure that staffs are able to work in a safe and conducive working environment and that responsibilities regarding H&S and staff welfare are fulfilled throughout the organization.

9. Equality and Diversity

   1. Develops a culture that promotes equality and values diversity.

   2. Actively challenges unacceptable behavior and discrimination.

   3. Aware of the impact of own behaviors on others.

   4. In view of the developing and changing needs and opportunities within NMCRH-KC, this position may perform other duties as assigned and reporting relationships may vary.

10. Comply with all OSH (Occupational safety and health )and infection control policies, standards and procedures and cooperate with hospital management to comply those requirements

11. Work accordance with the documented OSH procedures and instructions, specific responsibilities

12. Be familiar with emergency and evacuation procedures

13. Notifying OSH Hazards, incidents, Near misses and issues and assistance with the preparation of risk assessments, incident reports

14. Comply with Waste management procedures and policies