Night Auditor
Bedford, PA, United States2w ago
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Key details
- Location
- Bedford, PA, United States
- Work style
- Onsite
- Function
- Finance & Accounting
- Focus area
- other
- Posted
- 2w ago
Skills
auditcash handlingcustomer servicemicrosoft office
About the role
Overview:
This team member will ensure the appropriate checking in and checking out of guests in a courteous and professional manner while maintaining four star/four diamond standards and the accurate completion of the night audit process. Additionally, they will be responsible for handling guest issues and forwarding along as needed.
Responsibilities:
· Timely and accurate preparation of the Daily Report (Daily Business Summary DBS).
· Expeditious and diplomatic resolution of guest problems.
· Fully knowledgeable in all emergency procedures.
· Accurate preparation of VIP, complimentary, house use rooms, and out of order lists.
· Ensure proper registration of guests and credit procedures are followed.
· Distribution of all nightly reports.
· Efficient processing of guaranteed no show billings.
· Maintain current back up reports.
· Handling Express Check-Outs ensuring their completion.
· Ensuring adherence to all systems and control procedures.
· Ensuring that third shift Night Audit checklist and responsibilities are completed.
· Balancing of daily postings and revenue
Qualifications:
· This person must have a high propensity for customer service.
· Previous cash handling experience required
· Previous night audit experience strongly preferred
· Previous full service hotel/resort front office experience required
· Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone
· Ability to work cohesively with co-workers both within and outside of department
· Ability to think clearly, quickly and make concise decisions
· Ability to prioritize, organize and follow up
· Ability to work well under pressure, dealing with many arrivals and departures within a short period of time, as well as guest issues, requests and concerns
· Ability to handle stressful situations, while maintaining a calm and welcoming demeanor.
· Ability to stand for prolonged periods of time.
· Requires working overnight shift.
· Computer Skills (Synergy, Nucleus, Epitome, Vision, GoConcierge, Microsoft Office)
· Must live within 50 miles of the hotel
This team member will ensure the appropriate checking in and checking out of guests in a courteous and professional manner while maintaining four star/four diamond standards and the accurate completion of the night audit process. Additionally, they will be responsible for handling guest issues and forwarding along as needed.
Responsibilities:
· Timely and accurate preparation of the Daily Report (Daily Business Summary DBS).
· Expeditious and diplomatic resolution of guest problems.
· Fully knowledgeable in all emergency procedures.
· Accurate preparation of VIP, complimentary, house use rooms, and out of order lists.
· Ensure proper registration of guests and credit procedures are followed.
· Distribution of all nightly reports.
· Efficient processing of guaranteed no show billings.
· Maintain current back up reports.
· Handling Express Check-Outs ensuring their completion.
· Ensuring adherence to all systems and control procedures.
· Ensuring that third shift Night Audit checklist and responsibilities are completed.
· Balancing of daily postings and revenue
Qualifications:
· This person must have a high propensity for customer service.
· Previous cash handling experience required
· Previous night audit experience strongly preferred
· Previous full service hotel/resort front office experience required
· Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone
· Ability to work cohesively with co-workers both within and outside of department
· Ability to think clearly, quickly and make concise decisions
· Ability to prioritize, organize and follow up
· Ability to work well under pressure, dealing with many arrivals and departures within a short period of time, as well as guest issues, requests and concerns
· Ability to handle stressful situations, while maintaining a calm and welcoming demeanor.
· Ability to stand for prolonged periods of time.
· Requires working overnight shift.
· Computer Skills (Synergy, Nucleus, Epitome, Vision, GoConcierge, Microsoft Office)
· Must live within 50 miles of the hotel