Network TAC Expert
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Skills
About the role
About us
Join us at Orange Business!
We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.
Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.
About the role
Key Accountabilities:
- Provide Expert level technical support to operations team to handle & resolve complex Network and Service issues.
- Manage Escalations through active engagement with customer facing entities, providing regular updates, participating in conference calls, extending technical support and guidance to customer facing teams to address customer technical queries.
- Participate & take a lead to resolve crisis situations.
- Identify, manage and record escalation trends and Keep track of all P1/P2 incidents, identify improvements and work closely with different operational teams for implementing it ensuring enhanced network & services availability to customers.
- Take lead to drive global technical life cycle management projects. Prepare project report and share project progress status report with stake holders.
- Take lead to drive automation initiatives to automate changes executed by operations.
- Participate & drive global Process improvement initiative – Incident, Change, Problem, Release & Vendor Management.
- Coach & Mentor team on process adherence.
- Ensure that functional operational KPI's are always meet and propose new KPIs to better manage our operational performance and efficiency
- Knowledge Management – enhance technical competency of team members in multiple domains.
About you
Education, Qualifications, and CertificationsUniversity degree, preferably in network engineering or equivalent experience (Computer or Telecommunications or Networking). Network certifications from vendors like Cisco & Juniper would be additional advantage.
Experience8-10 years technical support experience in any telecom platform / environment
Knowledge and Abilities:• Excellent and Hands-on knowledge of communication standards and OSI/commercial protocols as follows:Network Technologies – IP-MPLS, ISP (Open Transit) Network, IMN Services , IS-IS, OSPF, BGP4, M-BGP, U-NNI, Type A/B/C NNI, • Excellent understanding of SDWAN, SDN network and Segment Routing• Excellent understanding of Telecom Service providers Networks and Services• Professional level knowledge and hands on troubleshooting experience on more than one of the following
Technologies:¿ CISCO ASR / ISR / IOS Routers / Cisco Catalyst Switches ¿ Juniper Routers ¿ NSO and similar network orchestration tools¿ Network & Service Provisioning of MPLS VPN, IPSec, GRE and other IP services over internet/MPLS.• Excellent Analytical and trouble-shooting skills• Good project management skills • Good knowledge on Python development language and there API frameworks (Django, Fast API, etc.)• Good knowledge on Ansible and scripting development languages Shell/bash, YAML, JSON, XML, Jinja2• Knowledge on DevOps / DevSecOps and tools to use : Git, GitLab, GitLab-CI, SonaQube, Nexus• Knowledge on Linux / Unix operating system• Knowledge’s on tests / validation framework like Robot Framework
You bring a can-do attitude, tackle challenges head-on and challenge the status quo with new and innovative ideas.
What we offer
- Global Opportunities: Work in multi-national teams with opportunity to collaborate with colleagues and customers from all over the world.
- Flexible Work Environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working).
- Professional Development: Training programs and upskilling/re-skilling opportunities.
- Career Growth: Internal growth and mobility opportunities within Orange.
- Caring and Daring Culture: Health and well-being programs and benefits, diversity & inclusion initiatives, CSR and employee connect events.
- Reward Programs: Employee Referral Program, Change Maker Awards.