Network Sales Representative

About flyExclusive

flyExclusive is one of the fastest-growing private aviation companies in the country — and we are just getting started. From our world-class Jet Club to our unmatched private jet charter, clients who fly with us receive a curated private jet experience that anticipates their needs for comfort and style. We operate a modern, curated fleet and deliver a world-class experience to our customers, backed by a team that holds itself to the highest standards of safety, service, and operational excellence. From our roots in Kinston, North Carolina to our expanding Raleigh headquarters, we are building something the industry has not seen before.

Why flyExclusive?

As we continue to build a leading aviation brand, nothing is more critical to this mission than the talented professionals that make up flyExclusive. We’re more than just a private jet company. We go beyond the industry standard to create a uniquely detailed customer experience that is visible throughout all our departments, from our software design and fleet coordinator teams to our pilots and technicians. If you are looking for people who motivate others around them, and build relationships that create trust and open communication, you will find that here. The people at flyExclusive create a culture of positivity and aren't afraid to make decisions for the good of their team and the company.

If that sounds like you, come and work with us at flyExclusive! We offer competitive pay within the aviation industry, generous time off with flexible scheduling, a great benefits package including 401k matching, relocation assistance, and career growth opportunities!

Job Summary

The Network Sales Representative is responsible for representing flyExclusive to its charter broker customers including the sale & support of charter services, providing an exceptional customer experience, and growing sales.

Key Responsibilities

• Establish, develop and maintain positive business and customer relationships
• Expedite the resolution of customer problems and complaints to maximize satisfaction
• Achieve agreed upon sales targets and outcomes within schedule
• Coordinate sales effort with team members and other departments
• Performs research to ensure all details of a trip are accounted for, and the proper people are informed. This includes catering, transportation, time changes, FBO changes & charges, time slots for airports, and special events.
• Monitors trips to ensure they are performed as scheduled and informs the appropriate customer representatives when any deviations occur (e.g., delays, MX events).
• Serves as a point of escalation for complex or urgent client issues, providing guidance and support to the team as needed
• Support Accounts Receivable functions to assure customer payments are received
• Keep abreast of best practices and promotional trends
• Continuously improve through feedback

Skills and Abilities:

• Being a self-starter who is highly motivated with strong initiative
• Interpersonal skills with an emphasis on strong communication skills in both oral and written forms
• Effective time management
• Attention to detail
• Focus on excellence
• Adaptability
• Professionalism in hard conversations

Other cognitive processing

• Memorization
• Reasoning and connecting ideas
• Adept quick learning
• Problem finding and solving
• Multi-tasking
• Detail orientation
• Selling, negotiation and communication skills
• Prioritizing, time management and organizational skills
• Great relationship management skills and openness to feedback
• Maintain metrics and analyze data to assess performance and implement improvements
• Ability to meet cost, productivity, accuracy and timeliness targets

Competencies

• Microsoft Office Suites
• Airtable or similar web-based productivity tools & CRMs
• Call center & phone functionality

Work Environment

• This is a full-time, on-site position based in the Raleigh office.
• Primarily works in a professional office environment with moderate noise levels.
• May occasionally travel to other company locations, customer sites, or business-related events.
• May occasionally require flexibility in working hours based on business needs.

Physical Demands

• Ability to occasionally lift and move standard office objects weighing up to 20 pounds.
• Ability to remain in a stationary seated or standing posture for extended periods of time.
• Ability to move inside the office environment to access shared printers or meeting rooms.
• Ability to navigate multi-level facilities via stairs or elevators during daily transit.
• Ability to read small-print documents, view multiple computer screens, and inspect detailed reports clearly at close range.
• Ability to hear and exchange accurate information during phone calls, video conferences, and in-person team discussions.
• Ability to perform continuous keyboarding, mouse navigation, or ten-key data entry tasks.
• The essential functions described in this job description represent the fundamental duties of the position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position, consistent with applicable law.

Dress Code and Uniform

• Well-groomed appearance
• Adherence to department dress code
• While on work-related business trips, wear branded attire or adhere to a dress code that aligns with the brand's identity.
• Represent the brand with pride, ensuring that your appearance reflects the values and professionalism of the organization.

EEO Statement

flyExclusive does not discriminate based on race, color, religion, sex (including pregnancy, sex stereotyping, gender identity, gender expression or transgender status), national origin, sexual orientation, physical or mental disability, age, protected genetic information, status as a parent, marital status, political affiliation, or retaliation based on prior protected EEO activity.

Other Duties

This job description is intended to describe the general nature and level of work performed by employees in this position. It is not intended to be an exhaustive list of all duties, responsibilities, qualifications, or working conditions associated with the position. Duties and responsibilities may be modified as organizational needs change.

Qualifications

Required Qualifications 

• High school diploma or equivalent
• Proven customer service abilities
• Strong interpersonal communication skills
• 1-3 years of previous sales experience
• Experience in cold calling
• Must be authorized to work lawfully in the United States without sponsorship. 
• Candidates must successfully complete a comprehensive background check prior to employment. This includes verification of previous employment, education, criminal history, and any other relevant information necessary to determine the suitability for the position.