National Account Manager
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Key details
- Location
- London, United Kingdom
- Work style
- Onsite
- Level
- Senior
- Job type
- Full-time
- Function
- Sales & Solutions
- Focus area
- other
- Posted
- 23h ago
Skills
account managementaccount planningcrmcustomer serviceforecastingnegotiation
About the role
We’re looking for a commercially driven National Account Manager to manage and grow key national retail and merchant accounts across the UK.
You’ll take full ownership of your accounts, building strong customer relationships and developing strategies that deliver profitable sales growth, increased distribution and greater market presence for OX Group.
What you’ll do:
- Take commercial ownership of allocated national accounts
- Deliver agreed revenue and gross-margin targets
- Develop strategic account plans and Joint Business Plans
- Build relationships with buyers, category teams and senior customer stakeholders
- Lead negotiations covering pricing, trading terms, tenders and commercial agreements
- Identify opportunities for new listings, range extensions and category growth
- Lead customer range reviews and present compelling commercial proposals
- Develop customer-specific promotional and seasonal activity
- Monitor sales, stock levels, rate of sale and promotional performance
- Produce accurate forecasts and identify risks and opportunities
- Use customer data, market insight and competitor activity to support decisions
- Work closely with Sales, Marketing, Product, Finance, Supply Chain and Customer Service
- Maintain accurate account activity, opportunities and plans within the CRM
What we’re looking for:
- Proven National Account Management experience
- Experience within tools, DIY, hardware, building supplies or the wider retail sector is preferred
- A strong track record of achieving sales and commercial targets
- Experience managing major retail or merchant customers
- Strong commercial understanding of pricing, gross margin and customer profitability
- Confident negotiation, presentation and influencing skills
- Experience developing account strategies and Joint Business Plans
- Strong analytical skills and confidence using sales and customer data
- Excellent planning, organisation and forecasting ability
- A proactive, accountable and results-driven approach
- The ability to build trusted relationships and collaborate across departments
What’s in it for you?
- The opportunity to manage and grow major national accounts
- Broad exposure across sales, product, marketing and commercial strategy
- 23 days’ holiday, plus birthday and volunteer leave
- Company pension scheme
- Professional development and opportunities to grow within the business
- A vibrant and supportive team culture