Mortgage Servicing Specialist

SUMMARY

The Mortgage Servicing Specialist is responsible for performing duties related to mortgage loans including but not limited to documenting, closing, disbursing, and servicing of mortgage loans. They need to communicate with the clients, customers, outside agencies, etc., in order to gather all important information, research for the underlying problems and respond promptly to the inquiries.

Ensures compliance with established Company policies and procedures. Demonstrates knowledge of, adherence to, monitoring and responsibility for compliance with state and federal regulations and laws as they pertain to this position including but not limited to the following: Regulation Z (Truth in Lending Act), Regulation B (Equal Credit Opportunity Act), Home Mortgage Disclosure Act, Real Estate Settlement Procedures Act, Fair Credit Reporting Act, Bank Secrecy Act in conjunction with the USA PATRIOT Act, Anti-Money Laundering and Customer Information Program, Right to Financial Privacy Act (state and federal) and Community Reinvestment Act.

REQUIRED DUTIES

1. Performs daily servicing activities, such as payment processing, new loan boarding, loan payoffs and lien release, and account maintenance

2. Performs callbacks on various servicing activities.

3. Reconciles all departmental general ledger accounts.

4. Maintains tracking reports for insurance and working with vendor on force placed/collateral protection policies

5. Performs escrow administration, including but not limited to, generation of escrow due reports, disbursement of property taxes and insurance premiums in a timely manner, and generation of annual escrow analysis statements

6. Performs investor reporting

7. Performs sub-servicer oversight

8. Assists with delinquent payment collection.

9. Responsible for the integrity of data entered into the system of record within departmental guidelines to mitigate operational risk.

10. Responds to inquiries from customers and internal personnel regarding loans issues and requests.

11. Follows set departmental procedures to receive satisfactory audit. Include audit considerations when assisting in the development of new tasks within functional area

12. Treats people with respect; keeps commitments; inspires the trust of others; works ethically and with integrity; upholds organizational values; accepts responsibility for own actions.

13. Demonstrates knowledge of and adherence to EEO policy; shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes working environment free of harassment of any type; builds a diverse workforce and supports affirmative action.

14. Follows policies and procedures; completes tasks correctly and on time; supports the company’s goals and values.

15. Performs the position safely, without endangering the health or safety to themselves or others and will be expected to report potentially unsafe conditions. The employee shall comply with occupational safety and health standards and all rules, regulations and orders issued pursuant to the OSHA Act of 1970, which are applicable to one’s own actions and conduct.

16. Performs duties specific to the position and other functions as assigned.

MINIMUM REQUIREMENTS

These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. The requirements listed below are representative of the knowledge, skill and/or ability required to perform the position in a satisfactory manner. Individual abilities may result in some deviation from these guidelines.

• High School Diploma and at least 2+ years of related experience and/or training; Bachelor’s degree preferred. Work related experience should consist of a loan servicing background. Educational experience, through in-house training sessions, formal school or financial industry related curriculum, should be business or financial industry related.

• Work related experience and/or training must consist of an in-depth background in loan documentation and servicing in mortgage lending.

• Basic knowledge of related state and federal banking compliance regulations, Bank operational policies and procedures, and the Bank’s products and services.

• Intermediate skills in computer terminal and personal computer operation; mainframe computer system; word processing and spreadsheet software programs.

• Intermediate typing skills to meet production needs of the position.

• Basic math skills; ability to calculate interest, commissions, proportions, and percentages; balance accounts; add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals; locate routine mathematical errors; compute rate, ratio and percent, including the drafting and interpretation of bar graphs.

• Exceptional verbal, written and interpersonal communication skills, with the ability to apply common sense to carry out instructions and instruct others, train personnel, write reports, correspondence and procedures, and speak clearly to customers and employees.

• Ability to deal with problems involving multiple facets and variables in non-standardized situations.

• Ability to work with no supervision while performing duties.

Pay $37,000 - $55,000 per year. The salary reflects the full, reasonably expected salary range for this position. Salary is based on the candidate’s current experience, education, skills, and abilities related to the position. Successful candidates may be eligible for bonus, stock, commissions, and incentives at the Company’s sole discretion. We offer a comprehensive benefits package, which vary depending on the position ultimately offered. All employees are offered paid sick time off. Depending on the position offered, benefits packages may include vacation leave; paid holidays; medical, dental, vision, life and disability insurance packages for employees and dependents; various other voluntary benefit offers, and optional retirement accounts.

We are an Equal Opportunity Employer. All applicants will receive consideration for employment without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity, gender expression, genetic information, or military or Veteran status, or any other characteristic protected by law.

The application window for this position is expected to close on February 9, 2027.