Mgr Software Engineering

Manager, Software Engineering

Location: Bangalore, India
Employment Type: Full-time

Powering the World’s Payments Ecosystem

ACI Worldwide powers the payments ecosystem globally, and our people power ACI. Here, you’ll collaborate, innovate, and grow in a global technology environment where your work makes a visible impact.

As a Manager, Software Engineering, you will lead a talented engineering team supporting our Product Engineering team. You’ll combine people leadership, technical understanding, and delivery management to build secure, reliable, and high-quality software solutions. As Manager, Software Engineering, you'll lead the engineers who build and run it — on infrastructure that is evolving toward cloud-native as our end goal, with AI-assisted engineering practices built into how the team works day to day, not treated as a separate initiative.

What You’ll Do

• • Own delivery for ACI products end to end — plan and prioritize work that keeps commitments aligned with team and organizational goals, and remove the blockers that get in the way

• • Lead and grow a team of 10-15 full-time engineers: hire, onboard, run 1-on-1s and performance reviews, and create a climate where people are motivated to do their best work, not just show up. Overall span of control may extend beyond this range once contractor staff augmentation is factored in – and you’re accountable not just for filling the team, but for hiring quality: the long-term performance of the people you bring in

• • Own your team’s delivery and quality trends – deployment frequency, lead time for changes, change failure rate, and MTTR - participate in sprint planning and retrospectives, and hold the team accountable to commitments without becoming a bottleneck yourself

• • Stay technically credible: participate in architecture discussions, review designs and code, and maintain enough hands-on comfort with where the team’s infrastructure stands today and where it is headed (cloud-native, Kubernetes/OpenShift, major cloud providers) to have a real technical opinion

• • Own reliability outcomes for your team’s systems – you’re accountable for customer-impacting incidents on your watch, and for ensuring postmortems produce tracked, measurable follow-through, not just a conversation

• • Use AI-assisted engineering tools yourself, and own AI adoption outcomes across your team – adoption rate, measurable impact on cycle time and quality – not just advocacy for the tools existing

• • Coach and develop your engineers' careers — identifying growth opportunities, giving direct feedback, and mentoring the team through technical and professional challenges

• • Communicate clearly with product, design, and other engineering teams, and represent your team's technical perspective to stakeholders who don't share your context

• • Partner with other engineering managers on cross-team technical initiatives spanning ACI's cloud infrastructure and platform investments