Membership Manager | Darlinghurst
Fitness and Lifestyle Group Bidco Pty
Sydney, NSW, Australia2d ago
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Key details
- Location
- Sydney, NSW, Australia
- Work style
- Hybrid
- Level
- Senior
- Job type
- Full-time
- Function
- Operations & Strategy
- Focus area
- other
- Posted
- 2d ago
Skills
About the role
About Fitness & Lifestyle Group
Fitness & Lifestyle Group (FLG) is Asia Pacific's largest group of corporately owned health and wellness clubs — 310+ locations, 600,000+ members, and five of the region's most recognised fitness brands: Fitness First Australia, Goodlife Health Clubs, Jetts Fitness, Zap Fitness and Barry's.
We're headquartered in Australia with regional offices across South East Asia, and we're on a mission to help our global community live stronger, happier lives.
The Opportunity
As a Membership Manager, you’ll lead a passionate team of Member Support Consultants to deliver exceptional member experiences and drive club growth. This role is all about balancing people leadership with performance – ensuring your team is achieving sales and retention goals, while setting the tone for service excellence at the front desk. You’ll play a pivotal part in welcoming new members, keeping existing ones engaged, and building a culture where your team and members thrive.
Key Responsibilities
Lead, coach, and develop the Member Support Consultant team to achieve sales and retention targets
Drive member growth through acquisition, integration, and proactive retention strategies
Oversee front desk operations and set the standard for exceptional member service
Monitor performance, set goals, and provide training to ensure consistent team success
Support recruitment, onboarding, and development of Member Support Consultants
Collaborate with club and regional leaders to deliver membership growth initiatives
About You
Proven background in sales and customer service, with a track record of achieving KPIs
Strong understanding of the sales cycle and customer retention strategies
Experience leading, mentoring, or motivating a team to achieve goals
Confident using business systems and reporting tools
Current First Aid and CPR certification (WWCC may be required depending on state)
In return we offer you
Complementary all access Goodlife Gym Membership, plus one for a friend
FLG is committed to promoting a healthy work-life balance. We offer a hybrid work model, mixing 60/40 office (Monday, Tuesday and Thursday) and work-from-home responsibilities.
Modern open-plan office with onsite cafe and complimentary barista coffee
Anniversary leave days and additional complimentary memberships through FLG's Recognition of Service Program
Be recognised and rewarded by your peers for living our values with FLG's People's Champion awards
Enjoy exclusive employee discounts with industry leading fitness, travel, fashion and retail brands through FLG's partner discount program
Employee Assistance Program
Our commitment to diversity & inclusion
At Fitness and Lifestyle Group we bring positive energy and attitude to work every day, we are proud of who we are and who we work for. We don't just accept individuality; we encourage it and acknowledge the value diversity and inclusivity brings to our organisation. We pride ourselves on empowering our team to be their authentic selves at work.
We welcome applications from Aboriginal and Torres Strait Islander People, people of all ages, race, sex, intersex status, gender identity, sexual orientation, people with a disability and from other diverse backgrounds.
Apply Now!
Please click 'Apply' to submit a resume that details your experience, attributes and achievements & a Cover Letter that outlines why you would be a great fit for this position.