Member Services Specialist - MH Lending

Member Services Specialist - MH Lending

Department: MH Lending

Role Type: Individual Contributor

Why This Role Matters

This role helps create a positive and seamless experience for members by ensuring their needs are resolved accurately and efficiently. By building trust, strengthening relationships, and connecting members with the right resources, this position contributes to member satisfaction, retention, and overall organizational success.

What You’ll Do

• Deliver exceptional service that strengthens member relationships and enhances overall satisfaction.
• Resolve member inquiries and concerns promptly, providing accurate information and effective solutions.
• Build trust with members by identifying needs and recommending appropriate products, services, or resources.
• Maintain accurate member records to support service excellence and operational efficiency.
• Collaborate with internal teams to ensure timely resolution of complex member issues.
• Educate members on available programs, benefits, and self-service tools to increase engagement and utilization.
• Contribute to member retention and organizational goals by consistently providing a positive, proactive service experience.

Why You’ll Love This Role

• Make a meaningful impact by helping members achieve positive outcomes every day.
• Build lasting relationships while serving as a trusted resource and advocate for members.
• Join a collaborative, mission-driven team that values service excellence and continuous improvement.
• Develop transferable customer service, problem-solving, and relationship-building skills.
• Gain exposure to a variety of member needs and opportunities for professional growth.
• Be recognized for creating exceptional experiences that drive member satisfaction and loyalty.

Experience:

Required

• 2 to 5 years of customer service experience, preferably industry-related

Skills & Knowledge:

Required

• Customer-focused, with excellent listening, communication, and phone skills
• Knowledge of loan servicing (or related field)
• Experience researching issues and resolving problems
• Strong organizational skills and detail-oriented
• Strong interpersonal skills, capable of establishing and maintaining positive customer relationships and working collaboratively with a team
• Computer skills to include Word, Excel, and Outlook

Preferred

• Bilingual (English/Spanish)

Education:

Required

• High School Graduate

Preferred

• College

Schedule: Monday-Friday, 8:30 am-5:30 pm

Compensation Details:

Paygrade: 1CA

The expected pay range for this position is $23.77 to $25.73 hourly.

Credit Human is committed to equitable and transparent compensation practices. Final compensation is determined based on a variety of factors, including experience, skills, qualifications, internal equity, and geographic work location.

This role may also be eligible for:

• Bonus opportunity up to 4%

Employees are eligible for a comprehensive benefits package, including:

• Medical, dental, and vision insurance
• Pension
• Paid time off and company holidays
• Tuition reimbursement

To get to know Credit Human and learn more about our benefits, visit our careers page at www.credithuman.com/careers.

Job Location: This position is onsite based in San Antonio, TX.

Credit Human conducts employment background checks that may be used for decisions related to employment. Standard checks include NCUA Administrative and Prohibited Orders, ChexSystems, employment verification (within the past seven years when applicable), criminal history (convictions and outstanding warrants within the past seven years), education verification (GED, high school, and/or degree when applicable), and social media checks on publicly available information. Additional checks may include motor vehicle records, credit checks, license/certification verification, or fingerprinting depending on the role.

Applicants must be currently authorized to work in the United States on a full-time basis.

Credit Human is committed to equitable and transparent pay practices. The compensation range listed above represents a good-faith estimate of what we expect to pay for this position at the time of posting. Final compensation will be determined based on experience, qualifications, internal equity, and business needs.