Member Service Representative

Hercules First Federal Credit Union is looking for a smart, fun, and outgoing individual to join our Fabulous Team!

Day-to-Day Responsibilities may include:

• Providing great service to members and potential members
• Assumes responsibility for the efficient, effective, and accurate performance of member service functions.
• Recognize member needs and cross sell products and services
• Balance cash drawer
• Accurately and efficiently process transactions in accordance with established policies
• Actively participate and complete product knowledge courses
• Perform other duties as assigned
• The occasional desire to bring treats to share with staff

Interpersonal Skills:

• Passion for helping others
• Understanding of what great member service means
• Courtesy, tact, diplomacy, and strong communication skills are essential elements of the job
• Ability to solve practical problems and deal with a variety of situations
• Must be good with detail and have the ability to deal with confidential information
• Friendly and welcoming personality
• Positive Attitude
• Ability to make conversation with others
• Understanding of how to maintain a professional, yet lighthearted environment
• Professional appearance and dress

Education & Technical Requirements:

• High School Diploma or equivalent
• Good math skills.
• Ability to operate related computer applications and other business equipment including a calculator, copy machine, coin and money counting machines, and telephone.
• Spanish Speaking Preferred