Medical Support Professional

Initial offers are made at the hourly base rate of $22.00. Additional compensation may be available after hire based on factors such as driving responsibilities, required certifications (e.g., AMAP), and length of time in the role. Pay increases within the range are based on certifications, training completion, and job performance. Hourly rate is only one part of Heartshare’s total compensation package, which may also include a bi-annual discretionary bonus.

The Medical Support Professional (MSP) is responsible for coordinating, monitoring, and supporting the health care needs of individuals receiving services in the Day Habilitation Program. The MSP serves as the primary liaison between nursing staff, program staff, families, residential providers, care managers, and medical professionals to ensure continuity of care and implementation of all health-related supports.

Under the supervision of the Registered Nurse and Day Habilitation Leadership, the MSP ensures compliance with OPWDD regulations, agency policies, AMAP standards, physician orders, and healthcare documentation requirements. The MSP promotes the health, safety, wellness, and dignity of individuals served while supporting person-centered outcomes and meaningful participation in program activities.

The MSP is expected to exercise sound judgment, maintain strict confidentiality, and foster a culture of proactive health management, regulatory compliance, and quality service delivery.

Essential Functions and Primary Responsibilities of Position:

Medical Coordination & Oversight

• Coordinate and track all medical, dental, behavioral health, specialty care, therapy, and diagnostic appointments.
• Review medical documentation and ensure all physician recommendations, orders, and treatment plans are communicated and implemented appropriately.
• Maintain updated medical records and ensure all documentation is accurate, complete, organized, and readily available for review.
• Monitor physician orders to ensure timely completion of required follow-up appointments, laboratory testing, screenings, and consultations.
• Collaborate with nursing staff regarding changes in health status, medical concerns, and healthcare recommendations.
• Monitor and communicate health-related trends, concerns, and emerging medical issues.
• Assist in coordinating health-related services to support aging individuals and those with complex medical needs.

Medication Administration Support

• Ensure medication administration documentation is completed accurately and in accordance with OPWDD and agency requirements.
• Review medication records, physician orders, and pharmacy documentation for completeness and accuracy.
• Support medication audits and quality assurance reviews.
• Coordinate medication renewals, prescription updates, and pharmacy communications as directed.
• Monitor medication-related concerns and report discrepancies immediately.

Regulatory Compliance & Quality Assurance

• Ensure compliance with OPWDD regulations, agency policies, AMAP requirements, HIPAA standards, and safety protocols.
• Participate in internal audits, external reviews, survey preparation, and corrective action initiatives.
• Maintain organized medical records and supporting documentation for regulatory inspections.
• Assist in implementing quality improvement initiatives related to healthcare services.
• Report incidents, medication occurrences, injuries, illnesses, and health-related concerns in accordance with agency procedures.

Interdisciplinary Collaboration

• Serve as liaison among healthcare providers, families, residential programs, care managers, nursing staff, and Day Habilitation personnel.
• Participate in interdisciplinary team meetings and provide updates regarding health and medical needs.
• Support person-centered planning by ensuring health-related goals and supports are effectively communicated.
• Facilitate timely communication regarding medical appointments, recommendations, restrictions, and health concerns.

Individual Support

• Monitor individuals for changes in physical condition, health status, mobility, behavior, or medical concerns.
• Respond appropriately to medical emergencies and follow established emergency protocols.
• Support individuals in achieving optimal health and wellness outcomes.
• Provide direct support services when necessary to ensure continuity of care and program operations.
• Promote participant dignity, choice, independence, and community inclusion.

Staff Training & Support

• Assist nursing and leadership staff with health-related staff training initiatives.
• Provide guidance regarding medical documentation procedures and health-related best practices.
• Reinforce infection prevention, medication administration, and healthcare protocols.
• Support the successful implementation of health and safety initiatives within the program.
• Performs other job-related duties as assigned, consistent with the scope, responsibilities, and level of the position, and in compliance with applicable laws, regulations, and organizational policies.

Qualifications

• High school diploma, GED required.
• CNA (Certified Nursing Assistant certification) or possess a Direct Support Professional (DSP) certificate from an accredited public or private organization will be considered.
• Two years or more work experience with individuals with developmental disabilities preferred.
• Excellent written, communication and mathematical skills.
• Valid NYS driver license preferred but not required.
• A flexible work schedule.

Benefits

What we offer once YOU join our growing family:

At HeartShare we offer a comprehensive benefit package based on full-time/part-time status. You can expect:

• Rewarding Work in a team environment.
• Paid vacation, sick, personal days, and holidays.
• 403(B) retirement plans with employer contribution.
• Health, dental, vision and life insurance.
• Employee Assistance Program (EAP).
• Flexible spending account (Dependent Care, Medical, Parking, and Transit).
• Employee Appreciation Programs and Events.
• Tuition Assistance Program.
• Professional Development opportunities.
• Gympass Discount
• Verizon Wireless Discount.
• BJs Membership discount.
• Discounts on Broadway tickets, movie tickets, theme parks, sporting events, gift certificates & more

HeartShare is an Equal Opportunity Employer (EOE). If you need to request accommodation during the recruiting process, please reach out to Leaves@heartshare.org.

About Heartshare

Who WE ARE:

For over 150 years, Heartshare has been dedicated to championing and empowering New Yorkers society has too often overlooked and underestimated.

To learn more about HeartShare, please visit our website at www.heartshare.org or follow us on Twitter LinkedIn YouTube Instagram Facebook