Medical Assistant

Position Summary

The Medical Assistant is an essential member of Adelante Healthcare’s Care Delivery Integration team, providing high-quality, patient-centered clinical support while contributing to efficient workflows and positive patient experiences. This role assists providers and interdisciplinary team members by preparing patients for visits, performing clinical duties within scope, documenting accurately in the EHR, supporting follow-up care, and reinforcing patient education and care coordination. The Medical Assistant helps promote whole-person care by identifying and closing preventive, chronic disease, and care coordination gaps while supporting population health and quality initiatives. As an experienced team member, this role also serves as a knowledgeable resource by supporting training, competency development, workflow consistency, mentoring, and reinforcement of clinical standards. Working under the Medical Assistant Supervisor and in collaboration with clinical nursing leadership, the Medical Assistant supports daily clinical operations and partners with clinical, behavioral health, nutrition, integrated care, community health, referral, and front office teams to improve access, patient engagement, quality outcomes, and overall patient experience.

 

 

Expectations

 

Every Adelante Healthcare employee is expected to maximize their contribution to Adelante Healthcare and the communities we serve by demonstrating commitment to quality, patient safety, employee engagement, innovation, integrity, professionalism, and teamwork.

 

Our Core Values

• Inclusion
• Nurture
• Service
• Purposeful
• Integrity
• Resilient
• Engaged

Qualifications

ESSENTIAL SKILLS AND EXPERIENCE:

• High school diploma or GED from an accredited institution.
• Graduation from an accredited Medical Assistant training program,
• Or an equivalent combination of education and/or three (3) year of Medical Assistant experience that provides  the necessary knowledge, skills, and abilities to perform the essential functions of the job 
• Certified Medical Assistant preferred
• Current CPR/AED certification for Healthcare Providers through the American Heart Association or American Red Cross.
• Valid Arizona Level One Fingerprint Clearance Card for positions supporting Specialty Behavioral Health services.
• Valid driver’s license, reliable transportation, and ability to travel between health centers as needed.

• Demonstrates commitment to patient-centered, whole-person care and the CDI model.
• Knowledge of preventive care, chronic disease management, population health, and quality improvement principles.
• Ability to identify and address care gaps using standing orders, clinical guidelines, and provider direction.
• Strong communication, organization, critical thinking, and problem-solving skills.
• Ability to prioritize multiple responsibilities in a fast-paced clinical environment.
• Proficiency with EHR systems, Microsoft Office, and healthcare technology platforms.
• Knowledge of HIPAA, OSHA, infection prevention, patient safety, and regulatory requirements.
• Demonstrates professionalism, accountability, adaptability, and excellent customer service.

 

POSITION REPONSIBILITIES

 

Clinical Care and Patient Support

 

• Prepare for patient visits through pre-visit planning, including review of health maintenance needs, medications, referrals, labs, diagnostics, and quality measures.
• Perform patient intake including vital signs, medication reconciliation, screenings, allergies, and required clinical documentation.
• Prepare examination rooms, assist providers during examinations and procedures, and maintain patient safety and comfort.
• Administer medications, immunizations, and treatments within scope of practice and organizational policies.
• Collect, process, document, and manage laboratory specimens according to established procedures.
• Maintain clinical equipment, supplies, medication storage, and infection prevention standards.
• Accurately document patient care in the EHR.

Medication, Vaccine, and Clinical Workflow Support

 

• Follow medication administration principles, including appropriate identification, documentation, storage, and handling requirements.
• Follow organizational vaccine administration and storage requirements.
• Support vaccine management activities in collaboration with the RN/Clinical Lead Nurse and Medical Assistant Team Lead.
• Assist with medication inventory, expiration monitoring, and appropriate storage practices.
• Follow infection prevention practices, universal precautions, and National Patient Safety Goals.
• Collect and process specimens according to established procedures.
• Perform point-of-care testing as assigned.
• Maintain competency in clinical procedures and required skills.

 

Care Delivery Integration and Care Coordination

 

• Participate as an active member of the interdisciplinary care team, including Providers, Registered Nurses, Behavioral Health Consultants, Registered Dietitians, Integrated Care Coordinators, Community Health Workers, Referral Coordinators, and Patient Navigators.
• Participate in team huddles, care planning, and workflows designed to improve patient outcomes and operational efficiency.
• Identify opportunities for warm handoffs and connections to integrated services, community resources, and supportive programs.
• Reinforce provider recommendations, discharge instructions, medications, referrals, and follow-up plans.
• Assist with referral coordination, outside medical record requests, and follow-up after emergency department visits, hospitalizations, and specialty care.

 

Population Health and Quality Improvement

 

• Identify and support closure of preventive care, chronic disease, laboratory, diagnostic, and referral gaps.
• Complete standing orders and clinical protocols that support evidence-based care.
• Support organizational quality initiatives, including UDS, HEDIS, value-based care, and payer quality programs.
• Perform outreach activities to improve appointment adherence, preventive care completion, and chronic disease management.
• Participate in chart reviews, audits, data collection, and improvement initiatives.

 

Patient Education and Engagement

 

• Educate patients regarding healthcare services, preventive care, medications, immunizations, and chronic disease management.
• Encourage use of patient engagement tools, including the patient portal and virtual care resources.
• Support patients in understanding and participating in their care plans.
• Promote access to integrated services and resources that support health and wellness.

 

Professional Responsibilities

• Maintain confidentiality and comply with HIPAA, OSHA, organizational policies, and regulatory requirements.
• Demonstrate professionalism, cultural humility, accountability, and compassion.
• Support onboarding, mentoring, and knowledge sharing with other Medical Assistants and learners.
• Participate in meetings, education, quality initiatives, and professional development activities.
• Perform other duties as assigned.

Team Support & Mentoring

 

• Serve as a subject matter expert and resource for Medical Assistants.
• Provide peer mentoring and support to Associate Medical Assistants and Medical Assistants.