Managing Director Denmark

Shift4 (NYSE: FOUR) is boldly redefining commerce by simplifying complex payments ecosystems across the world. As the leader in commerce-enabling technology, Shift4 powers billions of transactions annually for hundreds of thousands of businesses in virtually every industry. For more information, visit www.shift4.com.

What you will do. A glimpse into your role:

As Managing Director Denmark at Global Blue by Shift4, you will oversee one of the company’s leanest but most dynamic organizations, operating in a highly competitive environment centred around Copenhagen and Kastrup Airport refund operations. You will combine strategic leadership with a hands-on operational approach, ensuring excellence in day-to-day activities while driving long-term growth.

You will work closely with your manager to shape and implement the country strategy, while actively engaging with merchants, airport stakeholders, Customs (SKAT) and your internal teams across both Tax Free and Payment, an area expected to become increasingly important in Denmark over the coming months and years. This role is ideal for someone who thrives in a versatile position, balancing commercial development, operational oversight and strategic execution within a Nordic market that demands agility, strong relationships and a strong focus on market-share defence.

Main responsibilities:

Your responsibilities will span both strategic and operational dimensions, including:

Strategic & Business Leadership

• Develop, implement and execute business strategies to achieve short- and long-term goals.
• Drive market growth by hunting new merchant partnerships in Payment and farming existing relationships in Tax Free Shopping, defending the established market position.
• Prepare business plans to improve cost-efficiency and operational performance.
• Lead strategy reviews and business development initiatives, identifying opportunities in current and new segments.

Operational & Team Management

• Ensure excellence in airport refund operations, coordinating closely with the Refund Manager and refund agents.
• Support and supervise Key Account Managers in merchant management and sales activities, while maintaining hands-on management of your own merchant portfolio.
• Address day-to-day operational issues with merchants, including IT-related matters.
• Manage hiring, terminations, salary reviews and bonus decisions in alignment with line management.

Stakeholder Management

• Maintain strong relationships with business partners, authorities and key stakeholders, including Customs, airports, merchants, tourism associations and government bodies.
• Negotiate with airport authorities on operational contracts and collaborations.

Governance & Compliance

• Ensure compliance with all relevant laws, rules and company policies.
• Provide monthly reports, market insights and strategic advice to upper management.
• Oversee internal and external communications and key business documentation.

Every action has an impact. You will make a difference here if:

• You thrive in a role that combines strategy with operational involvement and are comfortable getting your hands dirty when needed.
• You bring strong leadership, motivating diverse teams and leading by example.
• You can diagnose business issues quickly and take decisive actions when performance deviates from expectations.
• You build trusted relationships with merchants, institutions and partners, acting as the face of Global Blue in Denmark.
• You can manage multiple business functions simultaneously while keeping strategic priorities clear.
• You bring a dynamic and proactive approach to your work.

Key competencies to empower your journey.

You’ll drive towards success if:

• You demonstrate sharp business judgment, strong analytical skills and the ability to work with business intelligence and big data to identify opportunities.
• You are skilled in negotiation, contract management and partnership development.
• You excel in communication and interpersonal relations, both internally and externally.
• You show excellent organizational and leadership capabilities, including crisis management and decision-making under pressure.
• You have solid financial competencies, being able to use dashboards and reporting systems to drive performance.
• You are proficient in MS Office and used to working with ERP, CRM and financial/reporting systems.
• You are agile and able to make quick decisions, particularly in the fast-moving Payment environment.
• Knowledge of the Point of Sale (POS) IT landscape would be an advantage.
• You have a good understanding of the local Danish retail, merchant and Payment ecosystem.
• Fluent English is required.

We foster career growth through internal mobility, embrace an Agile Working Model, and prioritize work-life balance. Committed to sustainability, we focus on creating positive impacts for employees, clients, and communities. Guided by our 5 Ways of Working, we value client satisfaction, collaboration, innovation, and shared success.

Submit applications only through official Global Blue channels. We do not use any third-party services or platforms for recruitment.
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We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.