Manager, Renewals
Key details
- Salary
- $96K–$121K/yr
- Location
- Irvine, CA, United States
- Work style
- Hybrid
- Level
- Senior
- Job type
- Full-time
- Function
- Customer success & Support
- Focus area
- other
- Posted
- Yesterday
Skills
About the role
Restaurant365 is transforming how restaurants run their businesses. Today, we help more than 50,000 restaurant locations manage their finances, operations, and people. As AI changes what's possible, we're reimagining how restaurant back offices operate—automating routine work, helping teams make better decisions, and giving restaurant leaders more time to focus on growing their businesses.
We're transforming how we work, too. AI is changing how we build products, solve problems, and deliver results for our customers. We're embracing new ways of working, moving faster, and creating opportunities for our people to make a greater impact.
At Restaurant365, our culture is built on ownership, collaboration, and continuous improvement. We believe in challenging ourselves, learning every day, and working together to achieve great results. We're looking for people who are curious, take initiative, and want to grow while helping shape the future of an industry.
The Renewal Manager leads the Renewal Desk and owns renewal governance, forecast accuracy, and process discipline across Enterprise, Mid-Market, and Digital Success (DST) segments.
This leader ensures renewal predictability, contraction visibility, and scalable automation execution while partnering closely with Sales and Customer Success leadership.
This role carries operational authority over renewal forecast accuracy and renewal process compliance.
Responsibilities
-
Own aggregate renewal forecast accuracy (target ±3–5%)
-
Lead weekly renewal forecast calls
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Audit CPQ Renewal Opportunities for hygiene and completeness
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Ensure 120-day trigger compliance
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Escalate forecast risks to VP, Customer Success and Sales Leadership
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Ensure all negative ARR renewals have:
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Customer Success Manager (CSM) acknowledgment
-
Documented rationale
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Leadership visibility if above threshold
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Monitor contraction trends by segment
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Identify systemic churn drivers
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Own scaled renewal automation strategy
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Optimize renewal workflow triggers
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Monitor automation success rates
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Reduce manual intervention dependency
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Partner with:
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VP Customer Success
-
Sales Leadership
-
Revenue Operations
-
Finance
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Ensure pricing and concession discipline
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Improve renewal cycle time
-
Identify growth opportunities for Sales
-
Manage Renewal Specialists
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Set KPIs and provide coaching and feedback that drives expected outcomes in the following areas:
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On-time renewal %
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Forecast accuracy
-
Gross Revenue Retention (GRR) contribution
-
Reduction in surprise churn
Renewal Governance & Forecast Ownership
Contraction & Revenue Risk Oversight
DST Automation Leadership
Cross-Functional Alignment
Performance Management
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