Manager of Performance and Reporting (Administrator VI)

Position Summary

The Manager of Performance and Reporting will support the Office of Performance Management and Innovation’s (OPMI) performance management related projects and policy initiatives. This position will report to the Director of Performance Management in OPMI. OPMI is a shared service between the MBTA and the Massachusetts Department of Transportation with a focus on using data to improve performance across all of the operating divisions. The office both works on long-term projects and responds to immediate requests. Some examples of OPMI’s work can be seen on the MBTA Performance dashboards and accompanying blog, the MBTA Service Delivery Policy Report as well as in the MassDOT Annual Performance Report Tracker. This role utilizes confidential data (analysis, reporting, dashboarding etc.) for performance management working on behalf of the senior management team to influence, develop, and refine data driven decision making across the organization.

The Manager of Performance and Reporting will lead various administrative, analytical and program implementation activities, which may fall under the key division and organization wide projects: Senior staff performance meetings, MBTA’s Service Delivery Policy report, evaluation of the implementation of MassDOT’s Statewide Bicycle and Pedestrian Plans, Citation Reporting, metric development for the Registry of Motor Vehicles, and target setting and annual production of the MassDOT Annual Tracker Report.

Duties and Responsibilities

• Proactively identify project needs across all divisions of MassDOT and the MBTA, and create scope for projects that include objectives, milestones, and timelines.

• Supervise a team of analysts and interns, including a senior analyst on the above performance and metric development projects. Manage the process to hire for specific skillsets.

• Lead and participate in various committees established throughout MassDOT for further collaboration and coordination of data sharing, data collection, performance measures reporting, etc.

• Expand understanding of transportation performance measures and best practices.

• Facilitate departmental and inter-departmental meetings, meeting management, and collaborative problem solving.

• Develop effective reporting strategies for metrics, which may include the creation of dashboards, reports, briefings, and other materials.

• Coordinating within and across departmental teams with the goal of completing projects quickly and efficiently.

• Analyze and make recommendations on the use of various internal and external data sources and lead the development of performance metrics, along with communicating decisions about metric calculations to internal and external audiences.

• Manage and support projects related to the design, implementation, and evaluation of performance metrics for all departments of MassDOT and the MBTA.

• Manage processes and use analytical skills to assess data, refine metrics and determine effective reporting and communication of results for performance measures. Provide explanations for decisions around why metrics and targets are appropriate and effective for tracking outcomes to various audiences.

• Identify and recommend how to use key performance indicators to improve outcomes in delivery of transportation projects and services.

A finalist for this position must be able to pass a comprehensive background check including a criminal record check, Department of Revenue (DOR) check, and employment references.

About MassDOT

The 4,000+ employees of Massachusetts Department of Transportation (MassDOT) take great pride in connecting the Commonwealth’s residents and communities. MassDOT is responsible for developing, implementing, and coordinating transportation policies and projects for the Commonwealth of Massachusetts and to efficiently plan, design, construct, and maintain a safe statewide transportation system which effectively meets the transportation needs of the Commonwealth. Information about MassDOT’s culture and career opportunities can be found at mass.gov/massdot-careers.

MassDOT’s divisions include Highway, Registry of Motor Vehicles, Aeronautics, and Rail & Transit. Headquarters (Planning & Enterprise Services) provides business and administrative support and policy leadership for each of the four (4) divisions.

PESJobs

Position Summary

The Manager of Performance and Reporting will support the Office of Performance Management and Innovation’s (OPMI) performance management related projects and policy initiatives. This position will report to the Director of Performance Management in OPMI. OPMI is a shared service between the MBTA and the Massachusetts Department of Transportation with a focus on using data to improve performance across all of the operating divisions. The office both works on long-term projects and responds to immediate requests. Some examples of OPMI’s work can be seen on the MBTA Performance dashboards and accompanying blog, the MBTA Service Delivery Policy Report as well as in the MassDOT Annual Performance Report Tracker. This role utilizes confidential data (analysis, reporting, dashboarding etc.) for performance management working on behalf of the senior management team to influence, develop, and refine data driven decision making across the organization.

The Manager of Performance and Reporting will lead various administrative, analytical and program implementation activities, which may fall under the key division and organization wide projects: Senior staff performance meetings, MBTA’s Service Delivery Policy report, evaluation of the implementation of MassDOT’s Statewide Bicycle and Pedestrian Plans, Citation Reporting, metric development for the Registry of Motor Vehicles, and target setting and annual production of the MassDOT Annual Tracker Report.

Duties and Responsibilities

• Proactively identify project needs across all divisions of MassDOT and the MBTA, and create scope for projects that include objectives, milestones, and timelines.

• Supervise a team of analysts and interns, including a senior analyst on the above performance and metric development projects. Manage the process to hire for specific skillsets.

• Lead and participate in various committees established throughout MassDOT for further collaboration and coordination of data sharing, data collection, performance measures reporting, etc.

• Expand understanding of transportation performance measures and best practices.

• Facilitate departmental and inter-departmental meetings, meeting management, and collaborative problem solving.

• Develop effective reporting strategies for metrics, which may include the creation of dashboards, reports, briefings, and other materials.

• Coordinating within and across departmental teams with the goal of completing projects quickly and efficiently.

• Analyze and make recommendations on the use of various internal and external data sources and lead the development of performance metrics, along with communicating decisions about metric calculations to internal and external audiences.

• Manage and support projects related to the design, implementation, and evaluation of performance metrics for all departments of MassDOT and the MBTA.

• Manage processes and use analytical skills to assess data, refine metrics and determine effective reporting and communication of results for performance measures. Provide explanations for decisions around why metrics and targets are appropriate and effective for tracking outcomes to various audiences.

• Identify and recommend how to use key performance indicators to improve outcomes in delivery of transportation projects and services.

A finalist for this position must be able to pass a comprehensive background check including a criminal record check, Department of Revenue (DOR) check, and employment references.

About MassDOT

The 4,000+ employees of Massachusetts Department of Transportation (MassDOT) take great pride in connecting the Commonwealth’s residents and communities. MassDOT is responsible for developing, implementing, and coordinating transportation policies and projects for the Commonwealth of Massachusetts and to efficiently plan, design, construct, and maintain a safe statewide transportation system which effectively meets the transportation needs of the Commonwealth. Information about MassDOT’s culture and career opportunities can be found at mass.gov/massdot-careers.

MassDOT’s divisions include Highway, Registry of Motor Vehicles, Aeronautics, and Rail & Transit. Headquarters (Planning & Enterprise Services) provides business and administrative support and policy leadership for each of the four (4) divisions.

PESJobs

Minimum Entrance Requirements

This requisition will remain open until filled; however, first consideration will be given to those applicants that apply within the first 14 days.

Current MassDOT employees should use their internal MassCareers account to apply.

All job applications must be submitted online through MassCareers to be considered.

Please provide a complete, accurate and current resume / application for MassDOT to review in order to determine if your submitted materials meet the minimum entrance requirements for the position.

Applicants must have at least (A) five (5) years of full-time or, equivalent part-time, professional, administrative, supervisory, or managerial experience in business administration, business management, public administration, public management, clinical administration or clinical management of which (B) at least one (1) year must have been in a project management, supervisory or managerial capacity or (C) any equivalent combination of the required experience and substitutions below.

Substitutions

I. A certificate in a relevant or related field may be substituted for one (1) year of the required (A) experience.

II. A Bachelor's degree in a related field may be substituted for two (2) years of the required (A) experience.

III. A Graduate degree in a related field may be substituted for three (3) years of the required (A) experience.

IV. A Doctorate degree in a related field may be substituted for four (4) years of the required (A) experience.

• For questions regarding the job posting, please email the MassDOT Talent Acquisition Team at talentacquisition@dot.state.ma.us.

• For general questions regarding MassDOT, call the Human Resources Service Center at 857‐368‐4722.

• For a disability‐related reasonable accommodation or alternative application method, call the ADA Coordinator, Lucy Bayard, at 857‐274‐1935.

Comprehensive Benefits

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

Want the specifics? Explore our Employee Benefits and Rewards!

An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.

Minimum Entrance Requirements

This requisition will remain open until filled; however, first consideration will be given to those applicants that apply within the first 14 days.

Current MassDOT employees should use their internal MassCareers account to apply.

All job applications must be submitted online through MassCareers to be considered.

Please provide a complete, accurate and current resume / application for MassDOT to review in order to determine if your submitted materials meet the minimum entrance requirements for the position.

Applicants must have at least (A) five (5) years of full-time or, equivalent part-time, professional, administrative, supervisory, or managerial experience in business administration, business management, public administration, public management, clinical administration or clinical management of which (B) at least one (1) year must have been in a project management, supervisory or managerial capacity or (C) any equivalent combination of the required experience and substitutions below.

Substitutions

I. A certificate in a relevant or related field may be substituted for one (1) year of the required (A) experience.

II. A Bachelor's degree in a related field may be substituted for two (2) years of the required (A) experience.

III. A Graduate degree in a related field may be substituted for three (3) years of the required (A) experience.

IV. A Doctorate degree in a related field may be substituted for four (4) years of the required (A) experience.

• For questions regarding the job posting, please email the MassDOT Talent Acquisition Team at talentacquisition@dot.state.ma.us.

• For general questions regarding MassDOT, call the Human Resources Service Center at 857‐368‐4722.

• For a disability‐related reasonable accommodation or alternative application method, call the ADA Coordinator, Lucy Bayard, at 857‐274‐1935.

Comprehensive Benefits

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

Want the specifics? Explore our Employee Benefits and Rewards!

An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.

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