Manager of Mobile Operations (Raleigh)
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Key details
- Location
- Morrisville, NC, United States
- Work style
- Onsite
- Level
- Senior
- Experience
- 2–5 yrs
- Function
- Operations & Strategy
- Focus area
- other
- Posted
- Yesterday
Skills
calibrationcapacustomer servicedocument controlexcelfacilities managementgmpinternal auditinventory controlmicrosoft wordpayrollpowerpointpreventive maintenanceroot cause analysis
About the role
Position Overview
The Manager of Mobile Operations is responsible for leading and overseeing mobile blood collection operations and support staff. This role manages safe, efficient, and compliant collection practices while maintaining high standards of quality, operational performance, and customer service. The Manager supports employee performance, operational training coordination, donor eligibility processes, regulatory compliance, and occurrence management across mobile operations.
Essential Functions
Leadership and Staff Management:
Plans, organizes, and leads mobile operations staff to meet organizational goals
Recruits, interviews, hires, and onboards qualified personnel
Provides ongoing coaching, counseling, performance feedback, and disciplinary action as needed
Reviews and approves employee timekeeping, attendance, and payroll records
Leads and facilitates regular staff meetings and operational communications
Training and Development:
Identifies training and development needs for assigned staff in collaboration with leadership and organizational requirements
Requests or coordinates training opportunities to support employee performance, compliance, and operational effectiveness
Ensures employees are enrolled in required training programs and monitors completion status
Tracks and follows up on mandatory certifications, continuing education, and required departmental training
Reinforces accountability for timely completion of assigned learning activities and compliance requirements
Supports onboarding activities to ensure employees receive required operational and compliance related training
Operations and Process Management:
Oversees daily mobile blood collection operations for efficiency, productivity, and service excellence
Ensures compliance with current Good Manufacturing Practices (cGMPs), regulatory standards, and organizational policies
Supports staff with donor eligibility determinations as needed
Maintains standard operating procedures, forms, and process controls
Monitors operational performance through benchmarks, metrics, and quality indicators
Quality and Regulatory Compliance:
Supports and participates in organizational Quality Assurance initiatives
Ensures adherence to all regulatory requirements, accreditation standards, and internal quality plans
Conducts internal audits and inspections to ensure compliance and operational effectiveness
Manages occurrence reporting, investigations, and root cause analysis
Develops and implements corrective and preventive action plans as necessary
Equipment and Facility Management:
Oversees the installation, calibration, maintenance, and operational readiness of equipment used in mobile operations
Verifies preventive maintenance schedules are completed and appropriately documented
Maintains accurate records of equipment performance, calibration, and repairs
Documentation and Record Control:
Maintains documentation in accordance with organizational document control standards
Ensures operational, training, and quality records are accurate, complete, and compliant
Oversees proper storage, retention, and retrieval of documentation
Logistics and Inventory Control:
Ensures proper storage, handling, transportation, and distribution of blood products and supplies
Maintains compliance with inventory control and supply chain procedures
Travel Requirements:
Travels frequently to mobile collection sites, including local and regional travel
Supports multiple locations and responds to operational needs as required
Maintains availability for extended hours, including early mornings, evenings, and weekends based on mobile drive schedules
Maintains a valid driver’s license and reliable transportation
Miscellaneous:
Other job duties as assigned
Minimum Qualifications
Associate degree, completion of at least two years of college coursework, or equivalent experience in blood banking, healthcare, or a related field
Two or more years of experience in healthcare required
Prior supervisory or management experience and blood center experience preferred
Current CPR certification required
Valid driver’s license with no major infractions and dependable transportation
Ability to communicate effectively, tactfully, and courteously to patrons, donors, sponsors and co-workers
Ability to organize and prioritize workload and meet deadlines
Excellent analytical, organizational, interpersonal, verbal, and written communications skillsStrong computer skills including intermediate skill level with Microsoft Word, Excel, and PowerPoint
Ability to work with all levels and in a diverse work environment
Ability to establish and maintain effective working relationships with staff, management, and peers
Physical Demands
The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Lifting and/or pulling/pushing up to 50 pounds
Sitting, standing or walking for an extended period of time
Frequent Bending and twisting
The Manager of Mobile Operations is responsible for leading and overseeing mobile blood collection operations and support staff. This role manages safe, efficient, and compliant collection practices while maintaining high standards of quality, operational performance, and customer service. The Manager supports employee performance, operational training coordination, donor eligibility processes, regulatory compliance, and occurrence management across mobile operations.
Essential Functions
Leadership and Staff Management:
Plans, organizes, and leads mobile operations staff to meet organizational goals
Recruits, interviews, hires, and onboards qualified personnel
Provides ongoing coaching, counseling, performance feedback, and disciplinary action as needed
Reviews and approves employee timekeeping, attendance, and payroll records
Leads and facilitates regular staff meetings and operational communications
Training and Development:
Identifies training and development needs for assigned staff in collaboration with leadership and organizational requirements
Requests or coordinates training opportunities to support employee performance, compliance, and operational effectiveness
Ensures employees are enrolled in required training programs and monitors completion status
Tracks and follows up on mandatory certifications, continuing education, and required departmental training
Reinforces accountability for timely completion of assigned learning activities and compliance requirements
Supports onboarding activities to ensure employees receive required operational and compliance related training
Operations and Process Management:
Oversees daily mobile blood collection operations for efficiency, productivity, and service excellence
Ensures compliance with current Good Manufacturing Practices (cGMPs), regulatory standards, and organizational policies
Supports staff with donor eligibility determinations as needed
Maintains standard operating procedures, forms, and process controls
Monitors operational performance through benchmarks, metrics, and quality indicators
Quality and Regulatory Compliance:
Supports and participates in organizational Quality Assurance initiatives
Ensures adherence to all regulatory requirements, accreditation standards, and internal quality plans
Conducts internal audits and inspections to ensure compliance and operational effectiveness
Manages occurrence reporting, investigations, and root cause analysis
Develops and implements corrective and preventive action plans as necessary
Equipment and Facility Management:
Oversees the installation, calibration, maintenance, and operational readiness of equipment used in mobile operations
Verifies preventive maintenance schedules are completed and appropriately documented
Maintains accurate records of equipment performance, calibration, and repairs
Documentation and Record Control:
Maintains documentation in accordance with organizational document control standards
Ensures operational, training, and quality records are accurate, complete, and compliant
Oversees proper storage, retention, and retrieval of documentation
Logistics and Inventory Control:
Ensures proper storage, handling, transportation, and distribution of blood products and supplies
Maintains compliance with inventory control and supply chain procedures
Travel Requirements:
Travels frequently to mobile collection sites, including local and regional travel
Supports multiple locations and responds to operational needs as required
Maintains availability for extended hours, including early mornings, evenings, and weekends based on mobile drive schedules
Maintains a valid driver’s license and reliable transportation
Miscellaneous:
Other job duties as assigned
Minimum Qualifications
Associate degree, completion of at least two years of college coursework, or equivalent experience in blood banking, healthcare, or a related field
Two or more years of experience in healthcare required
Prior supervisory or management experience and blood center experience preferred
Current CPR certification required
Valid driver’s license with no major infractions and dependable transportation
Ability to communicate effectively, tactfully, and courteously to patrons, donors, sponsors and co-workers
Ability to organize and prioritize workload and meet deadlines
Excellent analytical, organizational, interpersonal, verbal, and written communications skillsStrong computer skills including intermediate skill level with Microsoft Word, Excel, and PowerPoint
Ability to work with all levels and in a diverse work environment
Ability to establish and maintain effective working relationships with staff, management, and peers
Physical Demands
The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Lifting and/or pulling/pushing up to 50 pounds
Sitting, standing or walking for an extended period of time
Frequent Bending and twisting