Manager - Lending Compliance

Job Summary

The Manager, Lending Compliance leads compliance and quality control professionals in supporting UFCU’s adherence to applicable laws, regulations, internal requirements, and risk standards through the implementation and continuous improvement of UFCU’s compliance management program. This role partners with business and functional leaders across the credit union to evaluate regulatory changes, translate requirements into practical updates to products, services, practices, policies, and processes, and support effective change management with minimal disruption to operations and the member experience. The Manager, Lending Compliance provides strategic guidance, oversight, and consultative support that enables UFCU to manage compliance risk while advancing organizational priorities and serving members responsibly.

About UFCU

Our Credit Union was founded in 1936 and has grown to serve members throughout Texas and beyond. At UFCU, we are more than just a financial institution, and our people are more than just employees. We are dedicated to our purpose of empowering our Members to achieve financial success and build brighter futures.

In pursuit of our aspiration that UFCU is loved by millions of Members and built to thrive for generations, we are guided by our values:

Purposefully Member-Obsessed

We are driven by a profound sense of empathy to deeply understand our Members’ needs and preferences, what brighter futures means to them, and the obstacles in their way. We act in our

Members’ best interests, forever seeking to empower their financial success.

Possibilities Reimagined

We are inspired to courageously experiment, learn, and iterate in pursuit of positive impact for our

Members, UFCU, and coworkers. We challenge assumptions, embrace diverse perspectives, and make use of data and insights.

Performance Excellence Rooted in Unwavering Integrity

We do the right thing, always. We champion teamwork, accountability, continuous improvement, and celebrate successful outcomes of others, fostering an inclusive environment of excellence and collaboration.

Essential Functions

Team and Project Management Leadership

• Lead, coach, and develop compliance and quality control employees, establishing clear performance expectations and supporting career growth, accountability, and effective communication of findings and recommendations.
• Oversee team responsibilities and priorities to ensure timely completion of monitoring, testing, reporting, issue management, and other activities that support UFCU’s compliance management program and business objectives.
• Build a high-performing team that operates according to The UFCU Way and demonstrates UFCU’s culture, leadership standards, transparent communication, continuous improvement, innovation, and operational excellence.

Compliance Management and Oversight

• Lead UFCU’s compliance management and regulatory change activities by staying current on applicable requirements, assessing risk, and translating legal, regulatory, and internal standards into practical policies, procedures, controls, and business guidance.
• Oversee risk-based monitoring, testing, and analysis of UFCU products, services, practices, records, disclosures, complaints, findings, and compliance data to identify emerging risks, support fair and consistent member outcomes, and inform corrective action.
• Serve as a primary compliance liaison and trusted advisor to UFCU business and functional leaders, regulators, examiners, internal auditors, and other stakeholders, clearly communicating regulatory developments, compliance performance, member impact, and recommendations.
• Coordinate examination, audit, and internal testing activities, including information requests, action plans, issue resolution, and sustainable remediation of identified findings.
• Provide timely research, guidance, and resolution for escalated compliance matters, using compliance technology, legal and third-party resources, and subject matter expertise.
• Review member- and public-facing communications, advertising, and marketing materials for compliance with applicable requirements and UFCU standards.
• Build strong cross-functional relationships that influence sound, risk-based decisions, improve processes, and advance UFCU’s organizational and member-focused goals.

Knowledge/Skills/Abilities

Knowledge

• Advanced knowledge of federal and state compliance requirements applicable to credit unions and financial services, with demonstrated specialization in either mortgage compliance or consumer lending compliance. Mortgage specialization includes residential real estate lending requirements, disclosures, documentation, and servicing; consumer lending specialization includes consumer credit products, disclosures, servicing, and collections.
• Strong knowledge of compliance management systems, including regulatory change management, risk assessment, monitoring and testing, complaint and issue management, remediation, policy development, and examination or audit support.

Skills

• Strong project management and organizational skills, with close attention to detail and the ability to manage competing priorities and deadlines.
• Strong interpersonal, listening, collaboration, and verbal and written communication skills.
• Strong analytical, evaluative, and problem-solving skills, including the ability to develop practical and innovative solutions.

Abilities

• Ability to safeguard confidential information and exercise sound judgment in handling sensitive matters.
• Ability to lead individual and team responsibilities while improving processes, productivity, and results.
• Ability to evaluate complex information, identify risk, make well-reasoned decisions, and clearly communicate recommendations.

Experience