Manager, Experience Cloud Specialists
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Key details
- Location
- United States
- Work style
- Remote
- Level
- Senior
- Job type
- Full-time
- Experience
- 5–8 yrs
- Function
- Sales & Solutions
- Focus area
- other
- Posted
- 7h ago
Skills
About the role
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Manager, Experience Cloud Specialists based in the United States.
The Manager, Experience Cloud Specialists will lead and develop a high-performing team responsible for driving customer adoption, platform modernization, and revenue growth across the public sector. This leadership role focuses on helping state and local government customers maximize the value of cloud-based technology solutions. You will oversee strategic initiatives involving cloud migrations, platform upgrades, legacy system transitions, and AI-enabled capabilities. Working closely with Sales, Customer Success, Product, Finance, and other stakeholders, you will ensure seamless collaboration and measurable customer outcomes. The role combines people leadership, commercial strategy, and operational excellence in a fast-paced SaaS environment. This is an opportunity to shape scalable processes, strengthen customer relationships, and contribute to the evolution of digital government services.
Accountabilities:
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Lead, coach, and develop a team of Experience Cloud Specialists, Senior Specialists, and Operations Specialists, establishing clear performance expectations, development plans, and career progression opportunities.
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Establish effective team operating rhythms, including regular meetings, individual coaching sessions, pipeline reviews, forecasting, territory planning, and strategic account discussions.
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Drive customer adoption and platform growth strategies, identifying opportunities for cloud migrations, legacy solution replacements, upgrades, renewals, and expansion initiatives.
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Coach team members on consultative selling, customer discovery, executive engagement, solution positioning, commercial strategy, and opportunity management.
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Develop customer-specific platform strategies that connect government priorities with technology capabilities, AI-powered solutions, data insights, and measurable business outcomes.
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Oversee pipeline health, opportunity qualification, forecasting, prioritization, and reporting, ensuring leadership has clear visibility into performance, risks, and growth opportunities.
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Support complex and high-value customer opportunities, providing strategic guidance and coordinating cross-functional resources to overcome challenges and accelerate decisions.
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Ensure operational teams effectively support pricing analysis, quotations, contracts, renewals, commercial scenarios, CRM accuracy, and transaction execution.
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Build strong relationships across Sales, Customer Success, Product, Solution Consulting, Finance, Legal, Operations, and executive leadership to improve collaboration and customer outcomes.
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Develop and continuously improve sales methodologies, playbooks, engagement frameworks, enablement resources, reporting standards, and scalable operating processes.
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Leverage customer insights, performance data, automation, and AI-enabled workflows to improve team productivity, operational efficiency, and decision-making while maintaining appropriate human oversight.
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Represent the team in executive meetings, customer engagements, strategic workshops, industry events, and internal training sessions while promoting a culture of accountability, innovation, and continuous improvement.
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Minimum of 5 years of experience in government technology, SaaS, public-sector consulting, customer success, solution consulting, strategic sales, account management, or a related field.
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At least 2 years of experience managing customer-facing teams or leading significant cross-functional programs.
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Proven track record of driving customer growth, platform adoption, cloud migrations, technology modernization, renewals, upgrades, and expansion initiatives.
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Demonstrated experience coaching professionals in consultative discovery, executive engagement, platform positioning, and commercial opportunity management.
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Strong understanding of sales pipeline management, forecasting, opportunity qualification, recurring revenue models, and commercial performance.