Manager : Customer Success Account Mgmt

Microsoft

Dublin, Ireland8h ago

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Key details

Salary: €80K–€152K/yr
Location: Dublin, Ireland
Work style: Onsite
Level: Senior
Experience: 6–9 yrs
Function: Customer success & Support
Focus area: other
Posted: 8h ago

Skills

customer successportfolio managementupselling

About the role

Overview

Customer Success Account Manager ( CSAM) - Manager

Microsoft Mission

We are always learning and insatiably curious. We lean into uncertainty, take risks, and learn quickly from our mistakes. We build on each other’s ideas because we are better together. We stand in awe of what humans dare to achieve and are motivated every day to empower others to do more and achieve more through our technology and innovation. Together we make a difference.
What Joining Microsoft Means?

Microsoft is on a mission to empower every person and every organisation on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.
Customer Success at Microsoft aspires to help our customers achieve their own digital transformation, leveraging the power of Microsoft Cloud solutions and customer success offerings. Microsoft invests in a dedicated Customer Success team that helps customers successfully realise their business outcomes and the value of their investments in Microsoft.

Impact:

As a Leader/Manager of a Customer Success Account Manager (CSAM) team, you will lead a high-performing team of Customer Success Account Managers (CSAMs), that are well versed in cloud adoption, program delivery management practices and technology trends. This is an exciting role that will help fuel customer success, through your leadership and innovation with business, customer and team engagement.

Responsibilities

Lead and coach the Customer Success Account Management team to adopt organizational and customer success strategy, maximizing customer investments and value across all solution areas while fostering a healthy, collaborative team culture.

Guide the team in developing and delivering strategic roadmaps and Customer Success Plans in partnership with key stakeholders and executives, ensuring program planning, expectations, and delivery are aligned to agreed customer outcomes and account priorities.

Own and deepen executive and operational relationships with key customer, partner, and internal stakeholders, ensuring customers recognize business value, issues are anticipated and mitigated, and cross‑sell and upsell opportunities are identified and pursued.

Drive conversations that connect customer objectives to the Microsoft portfolio of work, promoting opportunities for growth and helping customers adopt modern, secure digital approaches aligned to their current and future goals.

Model strong people management by setting clear objectives, enabling success across boundaries, investing in individual growth and career development, and running delivery excellence rhythms of business across your portfolio.

Qualifications

Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 6+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR equivalent experience.

5+ years relevant work experience within customer industry.

3+ years experience managing a consumption portfolio.

Project Management, Change Management (e.g. Prosci or equivalent certification.)

Preferred

5+ years people management experience.

Customer Success Account Mgmt M5 - The typical base pay range for this role across Ireland is € 80,000.00 - € 151,700.00 per year. Certain roles may be eligible for benefits and other compensation.

Find additional benefits and pay information here:
https://careers.microsoft.com/v2/global/en/corporate-pay/ireland-corporate-pay.html

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.