Manager - Community, Culture & Events

Join the Pacsun Community Co-created in Los Angeles, Pacsun inspires the next generation of youth, building community at the intersection of fashion, music, art and sport. Pacsun is a leading lifestyle brand offering an exclusive collection of the most relevant brands and styles such as adidas, Brandy Melville, Essentials Fear of God, our own brands, and many more. Our Pacsun community believes in and understands the importance of using our voice, platform, and resources to inspire and bring about positive development. Through our PacCares program, we are committed to our responsibility in using our platform to drive change and take action on the issues important to our community.

About the Job:

The Manager, Community, Culture + Events is a strategic, hands-on leader and shepherd of culture and community at Pacsun, responsible for delivering a best-in-class employee experience and bringing our culture to life through intentional community-based programming and events.
Working directly with the Head of People on all things People and Culture, this role serves as “air traffic control” for the People team, coordinating programs, priorities, and moments to bolster and brighten what we bring to our Pacsun community every day. This role partners closely with leaders and employees to drive engagement, development, retention, and operational excellence.
This role plays an active role in shaping meaningful moments that connect teams and reinforce company values and purpose, and oversees the Pacsun Youth Council and Ambassador Program, serving as the connection point between council members and teams across the company. The ideal candidate is trusted, proactive, highly accountable, warm and approachable, and thrives in a fast-paced environment where strong judgment and discretion are required.

This role is based at HQ and requires 4–5 days per week in-office.

A day in the life, what you’ll be doing:

Pacsun Youth Council & Ambassador Program
• Oversee the Pacsun Youth Council and Ambassador Program, including program development, member recruitment and onboarding, and day-to-day operations.
• Develop and evolve program structure, programming, and experiences that give council members and ambassadors meaningful ways to share their voice and connect with the Pacsun brand.
• Manage program logistics including scheduling, meetings, events, activations, materials, and follow-up.
• Serve as the primary point of communication between cross-functional Pacsun teams and council members, ensuring feedback, ideas, and insights flow smoothly in both direction

Partner with teams across the business (e.g., Marketing, Social, Product, Retail, Legal) to align program activity with company goals and brand priorities.
• Provide a warm, welcoming, and supportive experience for council members and ambassadors ages 13–22, with age-appropriate communication and engagement

Culture & Engagement
• Develop and activate culture initiatives, engagement activities, internal communications support, and employee recognition in partnership with key stakeholders.
• Partner on employee listening strategies (pulse surveys, feedback loops), support insight analysis, and help translate learnings into action.
• Support the development and rollout of People resources that drive consistency and improve the employee experience.
Community-Based Programming & Events
• Support the planning and execution of community-based People & Culture programming that builds connection, belonging, and engagement across teams.
• Partner with internal stakeholders (Culture Committee, Comms, Inclusion/Community, Talent, etc.) to execute events aligned to company values and cultural pillars.
• Coordinate and support internal events including Town Hall Meetings, onsite community moments, volunteer activations, employee recognition celebrations, leadership visits, and key milestone events (i.e. Holiday Party).
• Manage event logistics including vendor coordination, timelines, communications, RSVPs, onsite execution, and post-event feedback.
• Help create scalable event playbooks to ensure consistent and high-quality execution.

Qualifications:
• 5 – 8+ years of progressive HR/People, Talent and Culture experience (generalist, HRBP, People Ops).
• Experience supporting retail and corporate HQ populations preferred.
• Strong working knowledge of HR best practices and compliance (CA exposure strongly preferred).
• Excellent communication skills with ability to influence across levels.
• Highly organized and able to operate in ambiguity with strong judgment and discretion.
• Self-directed, results-oriented, and collaborative
• Exceptional attention to detail across program planning, logistics, and communications.

Leadership Qualities:

• Operate with the highest level of conduct, integrity, and confidentiality; setting the example for leaders and associates.
• Develop and nurture strong cross functional partnerships; driving business results and inspiring a culture of transparency, collaboration, and accountability.
• Serve as a Pacsun advocate in the industry and marketplace.
• Commitment to Pacsun’s mission and values, including diversity, equity, inclusion, accessibility, and belonging
• Ability to balance a strong management presence with a high level of approachability, encouraging and seeking associate feedback and interaction.

Salary: $108,000 - $123,000

Pac Perks:
• Dog friendly office environment
• On-site Cafe
• On-site Gym
• $1,000 referral incentive program
• Generous associate discount of 30-50% off merchandise online and in-stores
• Competitive long-term and short-term incentive program
• Immediate 100% vested 401K contributions and employer match
• Calm Premium access for all employees
• Employee perks throughout the year

Physical Requirements:
The physical demands described here are representative of those that are required by an associate to successfully perform the essential functions of this job.
• While performing the duties of this job, the associate is regularly required to talk or hear. The associate is frequently required to sit; stand; walk; use hands to finger, handle or feel; as well as reach with hands and arms.
• Specific vision abilities required by this job include close vision, distance vision, depth perception and ability to adjust focus.
• Ability to work in open environment with fluctuating temperatures and standard lighting.
• Ability to work on computer and mobile phone for multiple hours; with frequent interruptions.
• Required to travel in elevator or stairwells to attend meetings and engage with associates on multiple floors throughout building.
• Hotel, Airplane, and Car Travel may be required.
Position Type/Expected Hours of Work:
This is a full-time position. As a National Retailer, occasional evening and/or weekend work may be required during periods of high volume. This role operates in a professional office environment and routinely uses standard office equipment.

Other Considerations:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the associate for this job. Duties, responsibilities and activities may change at any time with or without notice. Reasonable accommodations may be made to qualified individuals with disabilities to enable them to perform the essential functions of the role.