Manager Clinical Team Development

Job Description:

The primary role is to support Clinical Team Development RNs (Registered Nurse) and Clinic Managers in ensuring a safe and effective clinic environment. This individual will focus on ensuring consistent, reliable, and high quality clinic processes, protocols, workflows, and training for MAs (Medical Assistant) , LPNs (Licensed Practical Nurse), RNs (Registered Nurse) and managers. This role will strongly collaborate with the Practice Administrators, Clinic Managers and partner with Process Improvement, Ambulatory Informatics, Pharmacy and other system resources.

About the Role

Are you an experienced Registered Nurse who enjoys developing others, improving clinical practice, and helping teams work better together?

In this role, you’ll help strengthen clinical teams across primary care by supporting the development of Medical Assistants (MAs), Lead MAs, and RNs. You’ll serve as a clinical resource, coach, and partner to practice leadership, helping ensure team members are prepared to provide safe, high-quality, patient-centered care.

This is a great opportunity for an RN who enjoys leadership, education, process improvement, and ambulatory care and wants to make an impact beyond direct patient care.

What You'll Do

• Provide supervision, development, and coaching to Clinical Team Development RNs.
• Develop and maintain orientation, education, and training materials for MAs and Lead MAs.
• Partner with Lead MAs to support effective onboarding, education, and ongoing development of MA staff.
• Serve as a subject matter expert on the MA Scope of Practice.
• Coach providers, MAs, RNs, and other team members on creating effective, integrated clinical care teams.
• Partner with Risk and Safety leadership to identify trends or serious events and support appropriate mitigation strategies.
• Collaborate with Process Improvement leadership to identify opportunities to improve quality of care and implement effective workflow changes.
• Support safe and consistent MA practices related to: Vaccine administration Controlled substances CLIA proficiency Medication safety
• Build strong relationships with practice leaders and key clinical partners to support successful practice transformation.
• Help protect patients and caregivers through appropriate policies and protocols related to infection prevention, controlled substances, medication administration, and medication storage.
• Promote organizational mission, vision, values, and service standards.
• Perform additional duties as assigned.

What You'll Need

Required Education

• Graduate of an accredited School of Nursing
• Bachelor of Science in Nursing (BSN)

Required Licensure & Certification

• Current Registered Nurse (RN) license in the state of practice
• Current Basic Life Support for Healthcare Providers (BLS-HCP) certification from the American Heart Association

Required Experience

• Minimum of 3 years of experience as a Registered Nurse

Preferred Experience

• 3+ years of clinical nursing experience
• Ambulatory or primary care nursing experience
• 2+ years of leadership or management experience
• Experience with process improvement and change management

Skills That Will Help You Succeed

We're looking for someone who:

• Is flexible and adaptable as clinical roles and care models evolve.
• Is self-motivated and committed to continuous learning.
• Understands and advocates for the important roles MAs and RNs play in patient-centered primary care.
• Understands the value of the RN within an integrated care team.
• Communicates and collaborates effectively with clinical and operational leaders.
• Can build relationships, coach others, and influence change across teams.
• Is comfortable working onsite during regularly scheduled business hours or assigned shifts.
• Can work nights and/or weekends when required for identified positions.

Why This Role Matters

This position has the opportunity to influence care well beyond a single clinic or patient interaction. By strengthening clinical education, supporting MA and RN development, improving workflows, and partnering with practice leaders, you'll help build stronger teams and create a more consistent experience for both patients and caregivers.

Location:

Intermountain Health St Vincent Regional Hospital

Work City:

Billings

Work State:

Montana

Scheduled Weekly Hours:

40

The hourly range for this position is listed below. Actual hourly rate dependent upon experience. 

$39.13 - $60.39

We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Learn more about our comprehensive benefits package here.

By applying for a position with Intermountain, I acknowledge that I will comply with all applicable Intermountain policies and expectations. If applying for a remote or hybrid role, this includes remote work expectations related to confidentiality, information security, work schedules, conflicts of interest, and use of company equipment. I further acknowledge that outside employment or activities may not interfere with job responsibilities or create a conflict of interest with Intermountain. Actual or reasonably perceived conflicts may be grounds for disqualification from consideration or, if hired, corrective action up to and including termination of employment.

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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All positions subject to close without notice.