Manager, Arena Technology Operations

We are seeking an experienced and motivated Arena Technology Operations Manager to join our team. In this high-impact role, you will support all facets of engineering, repairs, maintenance and special projects for the arena technology team while playing a key role in broader department initiatives.
What You Will Do:

Manage a specialized team of Technology Support Engineers



Supervise and mentor a diverse group of team members, providing guidance and support to ensure high performance and job fulfilment
Daily collaboration with other leaders to build camaraderie and cross-functional efficiency, with an aim towards operational excellence for the team, department, and organization
Manager will be expected to support, fill in, and advocate for a highly technical staff; functional knowledge and technical skills can be developed over time – willingness to learn is essential
Position requires non-traditional availability: ability to flex hours for nights and weekends will be required to support events as the manager on duty



Utilize a project management skillset to oversee capital construction projects, internal equipment installations and successful process development
Lead department’s project management system, overseeing development of project plans, budgets and resource allocation
Lead large-scale technology projects from initiation through completion, delegating smaller projects to team members as needed
Coordinate with cross-functional teams, including own team and external stakeholders, to ensure project requirements are met and risks are effectively mitigated
Oversee department asset management, including inventory management, routine maintenance and equipment lifecycles

Apply the same rigor to internal maintenance procedures to ensure building and staff are equipped to support over 150 live events annually
Work with Director, Arena Technology to ensure healthy lifecycles for equipment by maintaining a phased, budgeted equipment replacement plan





Collaborate with Technology Services stakeholders on the implementation of asset management protocols


Other duties as assigned.

What We Need from Our Arena Technology Operations Manager:

Exceptional organization, collaboration and communication skills
People First, empathetic and supportive mindset as a leader
Experience leading a team of 5 or more people in a fast-paced environment
Ability to plan and execute projects with minimal direction from supervisor
Experience developing, documenting, and implementing policies and procedures
Proven track record of utilizing metrics and data collection in managing technology projects
Experience utilizing Monday.com or similar project management tools
Ability to illustrate project scope, deliverables, timelines and stakeholders, and then execute on a well-defined project plan
Proven track record of record keeping and data management
Experience in technology and operations environments
Understanding of budget management and technology lifecycles
Ability to problem solve in a timely manner
Familiarity with control room operations, broadcast technology, systems and network administration, and/or live audio and lighting systems

Experience/ Education Requirements:

College degree or equivalent experience preferred
Certifications (or proven experience) in any of the following highly preferred: CAPM, PMP, Q-Sys, Dante
Minimum of 2 years of experience in a leadership role with multiple direct reports
Minimum of 2 years of experience as an independent project manager, demonstrating proven ability to plan, manage and complete technical projects