Ticket Service Rep

We are seeking an experienced and motivated Ticket Service Representative to join our team. In this high-impact role, you will support all facets of the ticket office as the first point person when ticketing issues arise at the counters or phones. The incumbent is in place to handle issues and questions to ease the load of managers and produce quick resolutions to guest problems or questions. The TSR Captain position allows managers to focus on larger issues resulting in the overall guest experience to be at its highest level.

Your Role on the Team

Greet each guest in a friendly and enthusiastic manner
Perform assigned duties with a focus on excellent guest service
Sell tickets using Ticketmaster Host, Archtics and TM1 Sales ticketing system
Provide information regarding event schedules, various pricing and seating arrangements
Explain venue and show promoter policies for all events
Troubleshooting digital ticketing issues within the Suns and Ticketmaster Apps
Answer ticket office phone line
Provide general information regarding arena policies and event details
Maintains regular and reliable attendance (60% monthly event availability)
Stay current on events scheduled at the Footprint Center
Troubleshooting event night issues (customer account issues, ticket transfers, scanning, etc.)
Balancing and reconciling daily/nightly ticket sales
Ensure compliance with ticket related ADA laws
Assist in box office cleanliness
Follow dress code policy-Business casual
Other administrative duties as assigned


Your Skills and Experience

Excellent customer service and interpersonal skills
Effective problem solving using multiple ticketing software platforms
Basic computer skills
Attention to detail in a fast-paced environment
Maintain a professional appearance and demeanor
English/Spanish bilingual is a plus


Minimum six months guest service experience required
Cash handling and credit card transaction experience preferred
High School Diploma