Major Accounts Coordinator

Job Summary

This position is responsible for the day-to-day service and supports Nixon’s strategic national accounts. This position is responsible for providing excellent customer care with an emphasis on status updates, effective communication, and issue resolution. The role is also responsible for the submission of customer orders and managing customer expectations.

Essential Responsibilities

• Proactively communicates to arrange, track, and coordinate service activities.
• Manage work orders in internal accounting systems (GP) and external eSystems.
• Update communications records in CRM, e-mail chains, and other forms as directed.
• Tracks and assesses service team’s status and quality of work performed.
• Collects, reviews and processes documentation, including Field Service Reports (FSR’s), subcontractor time, expenses, parts requests, and Request for Quotes (RFQ).
• Collaborates with Integrated Solutions Sales Personnel
• Processes job quotes to and from key customers.
• Complete invoicing process and ensure costs are posted by corresponding service departments.
• Receive after-hour phone calls as required and implement any emergency service requests.
• Maintains and utilizes internal systems used to track schedules, performance, issues, and other pertinent information.
• Maintains written procedures and policies related to major accounts.

Knowledge & Skills

Education & Experience Preferences/Requirements

Degree Required: High School Diploma / GED

Degree Preferred: Associate's Degree

Years of Experience: 2-3

Working Environment / Conditions