Maintenance Supervisor

About Us: Founded more than 40 years ago. Impact Connects is a marketing services company that helps organizations communicate with customers through direct mail, digital print, fulfillment, and integrated marketing campaigns. We serve as an execution partner, managing from production to mailing and fulfillment operations. Our services are commonly used by businesses that need high-volume printing and mailing.

Title: Maintenance Supervisor

Job Classification: Hourly, Non-exempt

Department: Maintenance

Reports To: Director of Continuous Improvement / Plant Manager

Hours: 7 AM - 4 PM, Monday - Friday

General purpose of Position:

The Maintenance Supervisor is responsible for daily supervision of maintenance technicians, coordinating equipment repairs and preventive maintenance, and supporting safe, reliable production in a direct mail manufacturing facility. This position leads six maintenance technicians, sets work priorities, provides hands-on technical guidance when needed, and works with Production to minimize equipment downtime.

Essential Duties & Responsibilities:

• Maintenance Team Supervision
• Supervise six maintenance technicians; assign daily tasks and balance workloads across shifts.
• Provide coaching, hands-on technical guidance, training, and performance feedback.
• Ensure timely shift handoffs, proper work practices, and clear communication of priorities.
• Escalate staffing, conduct, and major resource needs to Operations leadership.
• Work Order Management & Equipment Repairs
• Review, prioritize, and assign corrective work orders based on safety and production impact.
• Monitor repair progress and assist with troubleshooting difficult equipment failures.
• Ensure completed work orders document labor hours, root causes, parts used, and repairs.
• Track open, overdue, repeat, and completed work orders; reduce unnecessary repair delays.
• Coordinate equipment repairs with Production and the Maintenance Coordinator.
• Equipment Reliability & Preventive Maintenance
• Oversee preventive maintenance schedules and verify timely completion of assigned tasks.
• Support reliable operation of inserting systems, inkjet equipment, presses, folders, cutters, conveyors, and compressors.
• Identify recurring mechanical, electrical, pneumatic, and control-system problems.
• Participate in root cause investigations and implement approved corrective actions.
• Coordinate planned downtime and