Machine Care Specialist

Description

Machine Care Specialist

Location: Springfield, MO
Reports To: Director of Parts & Services
Status: Full-Time | Non-Exempt

Why Crown Power & Equipment?

Grow with a Company That Values Its People

At Crown Power & Equipment, we’re more than a dealership — we’re a trusted partner in the field. For over 34 years, we’ve delivered a full lineup of dependable outdoor power equipment and heavy machinery from leading brands like Case IH, Kubota, Vermeer, Grasshopper, Hustler, and Cub Cadet. Our steady growth and loyal customer base are no accident — they’re the result of a team that puts service first and relationships at the heart of everything we do. Many of our employees — and customers — have been with us since day one, and we’re just getting started.

Join a Company with Deep Roots and a Bright Future — and grow with a team that values integrity, service, and success.

Position Overview

We are seeking a proactive, organized, and customer-focused Machine Care Specialist to support our Parts and Service departments. This position is responsible for monitoring customer equipment, identifying upcoming maintenance needs and potential repairs, and connecting customers with the appropriate dealership resources.

The ideal candidate is comfortable working with technology, communicates effectively, and takes ownership of opportunities from initial identification through resolution. This role works across Crown Power & Equipment locations to help reduce customer downtime, improve communication, and strengthen long-term customer relationships.

What You’ll Get: Benefits & Perks

In addition to competitive wages, Crown Power & Equipment offers:

• Medical, Dental, Vision – 85% of employee-only premiums paid by Crown Power.
• Basic Life Insurance – $25,000 provided at no cost, with voluntary buy-up options.
• Voluntary Benefits – Critical Illness, Accident, and Short-Term Disability.
• PTO – Paid time off accrues bi-weekly and is available immediately.
• Paid Holidays.
• 401(k) Plan – Eligible after 90 days with a company match up to 4%.
• Employee Discounts on products and services.

What You’ll Do: Key Responsibilities

• Monitor telematics dashboards, machine hours, fault codes, equipment alerts, and maintenance intervals to identify customer equipment needs.
• Identify upcoming maintenance, potential repairs, and opportunities for Parts and Service support.
• Prioritize opportunities based on urgency, customer needs, and the potential risk of equipment downtime.
• Proactively contact customers to discuss equipment needs and explain maintenance or repair recommendations in clear, customer-friendly terms.
• Ask questions about equipment usage, operating conditions, and service timing to better understand customer needs.
• Coordinate with Service Managers, technicians, Parts personnel, Sales, and other dealership team members to determine appropriate next steps.
• Confirm service scheduling, parts availability, and dealership capabilities with the appropriate team before making commitments to customers.
• Document customer communications, open opportunities, assigned responsibilities, follow-up dates, and planned next steps.
• Regularly review open opportunities and follow up with customers and dealership personnel to maintain progress.
• Update opportunity status until the work is scheduled, completed, declined, or otherwise resolved.
• Identify stalled opportunities and work with the appropriate manager to establish next steps and maintain accountability.
• Build strong customer relationships through consistent, proactive, and professional communication.
• Support Crown Power & Equipment’s commitment to customer satisfaction, equipment reliability, and reduced customer downtime.
• Safety-Minded – Follow all company safety policies, procedures, and applicable safety requirements while performing job duties and working with dealership personnel.
• Assist with other duties as required to support efficient Parts and Service department operations.

Requirements

What We’re Looking For: Qualifications & SkillsRequired Qualifications

• Education – High school diploma or equivalent.
• Driver’s License – Valid Class E driver’s license and a driving record that meets company requirements.

Skills & Competencies

• Communication Skills – Communicates equipment needs and recommendations clearly and professionally with customers and internal teams.
• Customer-Focused Mindset – Builds customer relationships through proactive outreach, helpful recommendations, and consistent follow-through.
• Organization & Follow-Up – Maintains accurate records, tracks open opportunities, and ensures next steps are documented and completed.
• Technology Proficiency – Comfortable using telematics dashboards, OEM portals, dealership systems, tracking tools, and Microsoft Office.
• Attention to Detail – Accurately monitors equipment information, documents customer interactions, and updates opportunity statuses.
• Time Management & Prioritization – Manages multiple opportunities and prioritizes tasks based on urgency, customer needs, and potential equipment downtime.
• Problem-Solving & Decision-Making – Recognizes potential equipment needs and works with appropriate dealership personnel to identify solutions.
• Accountability & Follow-Through – Takes ownership of identified opportunities and follows them through to completion or resolution.
• Teamwork & Collaboration – Works effectively with Parts, Service, Sales, and dealership personnel across multiple locations.
• Self-Motivation & Initiative – Works independently, identifies opportunities for action, and maintains consistent communication with the appropriate teams.
• Adaptability – Adjusts to changing priorities and responds appropriately to equipment alerts, customer needs, and service opportunities.

Physical Requirements

• Sustained Computer Work – Frequently sits and works at a computer for extended periods while monitoring equipment data, documenting customer interactions, and updating opportunity records.
• Mobility – Stands, walks, bends, and reaches as needed to move throughout dealership facilities and coordinate with Parts, Service, and other departments.
• Computer & Office Equipment Use – Regularly operates a computer, keyboard, telephone, and other office equipment to support communication and recordkeeping.
• Communication – Effectively exchanges information with customers and dealership personnel in person and by telephone.
• Occasional Lifting & Carrying – Occasionally lifts or carries materials, documents, or equipment-related items as required by the position.
• Work Environment – Works in a dealership environment that may include varying temperatures, noise, dust, and active service or parts areas.
• Safety Awareness – Safely navigates dealership facilities and follows applicable safety procedures when entering shop areas or working near equipment.

Preferred Qualifications

• Basic knowledge of agricultural or construction equipment.
• Previous experience in Parts, Service, equipment dealerships, or customer service.
• Familiarity with telematics systems, OEM equipment portals, or equipment monitoring tools.
• Experience using dealership management systems, Microsoft Office, or customer opportunity tracking tools.
• Experience coordinating customer follow-up or managing multiple ongoing customer requests.

Additional Requirements

Candidates must successfully pass applicable pre-employment screening requirements, which include:· Background investigation· Drug screening· Driving record evaluation Join a team where your work matters — apply today and grow your career at Crown Power & Equipment!

Crown Power & Equipment is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.