Lifeguard PT (59017)

Essential Job Duties

• Provide respectful, professional, positive service in all interactions between co-workers, internal external customers, community members, and the public at large.
• Maintain a positive and productive environment ensuring compliance with policies, procedures, goals and objectives of the City, Department and Division.
• Works to prevent accidents and eliminate hazards in and around the pool and deck areas to provide an enjoyable experience for the public.
• Respond quickly to emergency situations and administers first aid to accident victims, when needed. 
• Monitor pool zones in assigned areas address behavioral infractions or safety concerns.
• Educate patrons and informs them of the purpose of and need for rules and regulations.
• Enforce rules and policies courteously but firmly.
• Attend mandatory in-service training.
• Clean pool deck, stainless steel, restrooms, guard office, and vacuum pool.
• Provide information and assistance to patrons.
• Provide private, semi-private, or group swimming lessons.
• Work collaboratively with peers and supervisors on creating, developing, and maintaining a sense of teamwork among lifeguards.

Ancillary Job Duties

• Perform other related duties as assigned.

Qualifications

Job Qualifications – Education, experience, and training that are required or desirable in order to effectively perform the job at the time of hire. An equivalent combination of education, training, and experience will be considered. Additional requirements and/or substitutions may be requested and require the approval of HR.

• Prior relevant experience desired.
• CPR/AED and First Aid certifications are required.
• Lifeguard certification required prior to the pools opening to the public.

Knowledge, Skills, and Abilities – May be representative, but not all-inclusive, of those knowledge, skills, and abilities commonly associated with this position.

• Knowledge of pool operation guidelines and principles.
• Knowledge of pool chemicals.
• Knowledge of water rescue techniques.
• Skill in decision-making and problem-solving.
• Ability to develop a basic competency level in the area of operation.
• Ability to follow standard operating procedures and systems to accomplish tasks.
• Ability to provide exceptional service to internal and external customers. Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Ability to communicate effectively and professionally with supervisors, co-workers, and customers by telephone, in writing, and in person.
• Ability to use good judgment and think rationally in difficult or stressful situations.
• Ability to develop goals and plans to prioritize, organize, and accomplish work, as well as concentrate on multiple tasks simultaneously.
• Proficiency in the use of basic business software (word processing, spreadsheets, email, presentations) and basic office equipment.
• Ability to work under direct supervision and collaboratively in a team environment.
• Ability to work under pressure.
• Regular attendance is a necessary and essential job duty. Job requires being reliable, responsible and dependable.