Learning Center Post-Baccalaureate Fellow

Job Description

SUMMARY:

The Weinstein Learning Center at the University of Richmond is a centralized resource for student support in the areas of writing, public expression, academic coaching, technology, tutoring, quantitative and computational learning, and English language learning. The post-baccalaureate fellow will work with the Center’s Executive Director, administrative specialist, directors, and student employees to help ensure quality academic support is accessible to all students at the University of Richmond. The fellow will assist the tutoring team in maintaining Learning Center records and schedules, ensuring smooth daily operations, executing Learning Center events, and facilitating day to day administrative support for tutoring services. We seek a candidate who is adept in oral and written communication and displays strong organizational, time management, and interpersonal skills. The position requires working independently and with minimal supervision.

JOB DUTIES/RESPONSIBILITIES:

Supports scheduling, record keeping, and data management in Slate – 30%

• Create tutoring schedules, appointments, and events in Slate
• Ensure that tutoring data is accurate
• Assist with collecting availability from 90+ tutors and build schedules according to course needs
• Assist in communicating schedules to tutors and other WLC staff
• Collaborate with Associate Director of Tutoring and other WLC staff to ensure tutoring spaces are reserved for drop-in tutoring and appointments.

Maintains physical space and technology – including facilities and Help Desk requests – 10%

• Ensure furniture is set up correctly to host drop-in and tutoring appointments (daily)
• Place wayfinding and table signage in open study spaces and tutoring-specific locations (daily)
• Report any issues with technology, facilities, or other building issues through WLC staff, especially during evening hours.

Supports the Content Tutoring team in the administration of services- 15%

• Assist in maintaining inventory of tutoring supplies and other materials needed for tutoring
• Support satellite locations at Robins and Gottwald (primarily evenings or weekends)
• Monitor tutoring requests from campus partners and alert the Executive Director and tutoring team of new submissions
• Support frequent communication to and from tutors, including Discord, email, newsletters, and in-person meetings.

Supports the Content Tutoring team in the supervision and training of student staff, including evening and weekends- 45%

• Assist in the delivery of tutor training and collaborative learning activities throughout the semester, as described by CRLA.
• Conduct formal observations of tutors
• Provide onboarding and consistent training of student staff in Slate usage, policies and procedures, and other operational tasks
• Assist in finding coverage or schedule swaps to minimize interruption of services
• Communicate with Associate Director and Executive Director about any personnel issues or concerns
• Supervise tutoring spaces and communicate reports to Executive Director

CONTACTS:

• Help Desk– sending and tracking technology requests.
• UR Events, Conferences and Support Services– answering questions regarding events and services.
• Slate Solutions Team– attend meetings and provide feedback to the Slate Solutions Team

SUPERVISION EXERCISED:

The fellow will have regular contact with student employees and faculty members to answer questions regarding Learning Center schedules, events, and services.

WORKING CONDITIONS/PHYSICAL EFFORT:

Working conditions in a typical office environment can be expected. Some movement and light lifting are required during event setup.

QUALIFICATIONS:

Knowledge, skills & ability

• Commitment to maintaining an inclusive, supportive, and collaborative working and learning environment.
• Thorough knowledge of and demonstrated proficiency in Microsoft Office/365 and Google Workspace.
• Ability to adapt to program needs as required, including becoming versed in additional scheduling and reporting applications/software.
• Demonstrated ability to organize and maintain records, as well as understand and communicate data trends to relevant stakeholders.
• Ability to manage time efficiently and consistently meet deadlines in a dynamic environment.
• Demonstrated proficiency in oral and written communication in a professional setting.
• Ability to work with student employees and students in a professional manner and maintain appropriate measures of student privacy.
• Interest in academic support and working knowledge of some peer tutoring/mentoring processes.
• Interest in collaborating with administrative coordinators and directors to execute engaging student-facing events and workshops.

WORK HOURS:

• Full-time, Nonexempt
• This position is limited term and will not exceed past 5/21/2027.
• Saturday-Wednesday, with evening and weekend shifts required; 7.75 per day; 38.75 hours per week, shifts ranging between 12pm to midnight.

PAY STRUCTURE:

Grade 1 Hourly ($15.00- $17.79 per hour)