Learning & Development Specialist- MSRB

About the Office of the Massachusetts State Treasurer and Receiver General (“Treasury”)

Our mission is to manage and safeguard the State's public deposits and investments through sound business practices for the exclusive benefits of our citizens, and perform these duties with integrity, excellence, and leadership. Additionally, we strive to provide economic opportunity, stability, and security for every Massachusetts resident.

We are committed to excellence in recruiting, hiring, and retaining diverse and qualified individuals. We value a culture of diversity and professionalism in the workplace and strongly believe that our workforce should reflect our community.

https://www.surveymonkey.com/r/FM68GFV

Purpose of the Job

This position will support the Massachusetts State Retirement Board (MSRB) who administers a defined benefit pension plan, governed by Massachusetts General Law Chapter 32, for all eligible Commonwealth employees, retirees, and eligible employees from other authorized entities. The MSRB has locations in Boston and Springfield, Massachusetts. The HR Department is seeking a Learning & Development Specialist to join our Training Team. The Learning & Development Specialist is responsible for designing, implementing, and evaluating training programs that enhance employee skills, knowledge, and performance. This role involves a combination of remote and in-office work, requiring the ability to work collaboratively with MSRB staff and managers to develop and deliver training content.

Essential Functions and Responsibilities:

Training Development & Delivery:

• Develop a strong understanding of MSRB operations, business processes, and systems to create accurate, job-relevant training.

• Develop accessible virtual and self-paced learning using clear navigation, readable visuals, alternative text, captions, and transcripts as appropriate.

• Develop and deliver engaging classroom, virtual, and self-paced training using instructional design principles and adult learning theory.

• Configure and facilitate virtual training sessions using interactive tools and technology, troubleshoot routine technical issues, and prepare supporting materials and backup plans to ensure effective delivery.

• Create facilitator guides, participant materials, presentations, eLearning modules, software demonstrations, and step-by-step job aids.

• Review and test training materials and technology before delivery to ensure accuracy, functionality, and a positive learner experience.

• Independently manage assigned training projects from planning through delivery, ensuring accuracy, quality, and timely completion with minimal supervision.

• Administer and maintain assigned Learning Management System (LMS) functions, including course publishing, enrollments, training assignments, completion tracking, reporting, and troubleshooting routine learner and system issues.

Needs Analysis & Evaluation:

• Develop surveys, knowledge checks, and skill assessments using MS Office software to evaluate learning, behavioral changes, and use of workplace applications.

• Collaborate with managers, subject matter experts, and department representatives to identify learning needs, performance gaps, and appropriate training solutions.

• Analyze learner feedback, assessment results, and training data to identify opportunities for improvement and recommend changes to learning programs.

Supervisory Responsibilities:

• N/A

About the Office of the Massachusetts State Treasurer and Receiver General (“Treasury”)

Our mission is to manage and safeguard the State's public deposits and investments through sound business practices for the exclusive benefits of our citizens, and perform these duties with integrity, excellence, and leadership. Additionally, we strive to provide economic opportunity, stability, and security for every Massachusetts resident.

We are committed to excellence in recruiting, hiring, and retaining diverse and qualified individuals. We value a culture of diversity and professionalism in the workplace and strongly believe that our workforce should reflect our community.

https://www.surveymonkey.com/r/FM68GFV

Purpose of the Job