Learn to Swim Coordinator

This posting will remain open continuously until filled.

The Town of Castle Rock’s future and the quality of that depend on the choices we make today. Do you want to be part of a team that make decisions that work now while preserving and protecting Castle Rock’s identity and quality of life for the future? We value teamwork, cooperation, and quality communication. We strive to provide exceptional public service to our customers and encourage creativity and innovation. We welcome all that share those values to apply.

Essential Duties & Responsibilities:

• Assists in the daily coordination, organization and implementation of the Town's Learn to Swim program, including instructional classes, private lessons and other associated aquatic activities.
• Assists with evaluating participant swimming abilities and determining appropriate class placement based on established program standards, skill levels and instructional progression.
• Coordinates participant registration, class assignments, transfers, waitlists and enrollment adjustments using the Town's recreation registration software.
• Assists in developing and maintaining program schedules, including class offerings, instructional levels, class capacities, facility availability and seasonal programming needs.
• Coordinates daily instructor schedules, staff assignments and substitute coverage to ensure appropriate staffing for scheduled classes.
• Performs lead-level duties that include providing direction to swim instructors, communicating daily assignments, monitoring instructional activities and providing feedback to the Aquatics Supervisor | Programming.
• Serves as a primary point of contact for participants, parents and the public. Responds to inquiries, provides program information and assists in resolving registration, scheduling and participant concerns.
• Communicates with instructors, participants and families regarding program schedules, class placement, cancellations, instructor substitutions and other program-related information.
• Monitors participant progress and assists instructors with evaluations, advancement recommendations and placement into appropriate instructional levels.
• Assists with onboarding and training swim instructors regarding program curriculum, instructional standards, customer service expectations, safety procedures and administrative processes.
• Observes swim lessons and provides guidance to instructional staff to promote consistency, instructional quality and participant safety.
• Maintains accurate program records, including class rosters, attendance, participant evaluations, instructor assignments and other required documentation.
• Assists with entering, updating and maintaining program information in the Town's registration software, including class descriptions, schedules, capacities, prerequisites and instructor assignments.
• Identifies program concerns, staffing challenges and opportunities for improvement and communicates recommendations to the Aquatics Supervisor | Programming.
• Assists with the preparation, organization and distribution of instructional supplies, equipment and program materials.
• Ensures instructional activities are conducted in accordance with established safety standards, facility rules, program procedures and Town policies.
• Assists with the supervision of program participants and responds appropriately to incidents, injuries and emergencies.
• Provides swim instruction or substitute instructor coverage as needed to maintain program continuity.
• Collaborates with other aquatics staff to support effective communication, facility scheduling and daily program operations.
• Performs clerical and administrative functions associated with Learn to Swim programming.
• Assists with program promotions, registration events, participant evaluations and special aquatic activities.
• Provides general support to aquatic facility operations as needed.
• Maintains organized program areas and assists with the cleaning, inspection and storage of instructional equipment.
• Attends staff meetings, training sessions and professional development activities as required.
• May work evenings, weekends and holidays based on program schedules and operational needs.
• Performs other duties as assigned.

Minimum Qualifications:

Education: High School Diploma or GED equivalent.

Age Requirement: Must be at least 18 years of age or older.

Experience: At least one (1) year of experience in swim instruction, aquatic programming, recreational program coordination; or an equivalent combination of education, training, and experience.

Licenses and/or Certifications Required:

• Current CPR/AED and First Aid Certification or the ability to obtain within 30 days of hire.
• American Red Cross Lifeguard Certification or equivalent recognized certification or the ability to obtain within 30 days of hire.
• Additional swim instructor, water safety instructor, swim instructor trainer, coaching or aquatic leadership certifications are preferred.

Knowledge, Skills, and Abilities:

• Knowledge of basic principles and practices of swim instruction, water safety and aquatic skill development.

• Knowledge of instructional progression, participant evaluation and appropriate class placement for swimmers of varying ages and abilities.
• Knowledge of the characteristics and developmental needs of children, youth, adults and individuals with varying swimming abilities.
• Knowledge of basic recreational program coordination, scheduling, registration and administrative procedures.
• Knowledge of aquatic facility rules, emergency procedures and safety practices.
• Skill in providing effective customer service and communicating professionally with participants, parents, instructors and the public.
• Skill in organizing daily activities, coordinating schedules and maintaining accurate records.
• Skill in teaching swimming skills and providing guidance to aquatic instructors.
• Skill in using computers, recreation registration software and standard office equipment.
• Skill in performing CPR, First Aid and appropriate water rescue techniques.
• Ability to effectively coordinate multiple class schedules, participant placements and staffing assignments.
• Ability to provide direction, support and feedback to part-time instructional staff while working under the supervision of the Aquatics Supervisor | Programming.
• Ability to evaluate swimming abilities and make appropriate class placement recommendations using established program criteria.
• Ability to address participant and parent concerns with patience, tact, courtesy and professionalism.
• Ability to exercise sound judgment and make routine decisions in accordance with established policies and procedures.
• Ability to recognize situations requiring supervisory assistance and communicate concerns to appropriate administrative staff.
• Ability to establish and maintain effective working relationships with supervisors, coworkers, instructors, participants, parents and members of the public.
• Ability to communicate effectively, both orally and in writing.
• Ability to work independently on assigned tasks while maintaining communication with supervisory staff.
• Ability to respond calmly and effectively during aquatic emergencies.
• Ability to perform basic mathematical calculations, maintain records and interpret program participation information.
• Ability to work in an active aquatic environment, including standing, walking, entering the water and assisting participants during instruction.

Physical Demands:

• Occasional physical work lifting no more than 10 pounds
• Occasional lifting, carrying, walking and standing
• Occasionally required to use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; and stop, kneel, crouch or crawl
• Frequent hand/eye coordination to operate personal computer and office equipment
• Vision for reading, recording and interpreting information
• Speech communication and hearing to maintain communication with employees and citizens

Work Environment:

• Extended periods of time in the pool and pool area with exposure to temperature extremes, varying weather conditions, chemicals, water and other conditions found in the pool area

Equipment Used:

• This position may require the incumbent to occasionally use personal equipment (e.g. vehicle, cell phone, tools, etc.) in the course of their employment