Lead Store Clerk (9196)

• Assists customers purchasing items from The Salvation Army by ringing-up sales utilizing a cash register;

collects monies, counts change and prepares receipts; prepares and packages purchased items;

prepares and balances the cash drawer and runs routine register print-outs; prepares and delivers bank

deposits; ensures the security and accountability of all cash register funds and sales records in

accordance with established operating procedures.

• Assists customers by explaining store policy and responding to questions regarding the pricing and/or

purchasing of items; ensures that all customers visiting the store have a pleasant experience.

• Assists customers who are donating items to The Salvation Army; directs customers to the proper

loading/unloading area, assists with hauling donations to the storage area; prepares and provides tax

receipts as needed.

• Answers the store telephone in a tactful and courteous manner; assists customers by responding to

questions and providing directions and/or general information; may schedule and record donation pick-

ups.

• Store Orderliness and Cleanliness (25%)

• Maintains the neatness and security of the cash register area; ensures that forms, bags, etc. are

adequately stocked.

• Places and arranges items in the store as directed: checks all store displays to ensure that items are

maintained and displayed in a neat and orderly manner; rotates and/or rearranges stock as directed;

returns items to the proper location after customers have handled.

• Cleans all display racks and shelves; sweeps and mops

Qualifications

• High School diploma or G.E.D. and experience working in a retail store preferred,

• One year prior retail experience.

• Any equivalent combination of training and experience which provides the required knowledge, skills, and

abilities.

• Knowledge of effective customer service techniques.

• Ability to meet attendance requirements.

• Ability to read, write and communicate the English language effectively.

• Ability to operate a cash register, perform routine mathematical computations and count change.

• Ability to perform continuous walking, stooping, standing, and some climbing.

• Ability to perform routine mathematical computations and count change.

• Ability to perform frequent walking and/or standing, kneeling, or squatting relieved by lesser periods of

sitting.