Lead Pricing Agreement Representative

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

DESCRIPTION:
This Lead Pricing Agreement Representative supports the SEED “Try Before You Buy” program by coordinating agreements, order placement, and follow-up across Sales, Legal, and internal operations teams. This role helps establish and administer SEED agreements, place expensed orders for Sales, Product Managers (PMs) and Field Service Engineers (FSEs) in SAP, and ensure related quotes and orders are processed accurately and in compliance with company requirements.

The role also supports broader pricing agreement and order administration, including quote-to-order conversion, order adjustments, sales inquiries, reporting, and issue resolution across multiple ERP systems.

Key Responsibilities

• Partner with Sales and Legal to establish contracts and support order placement for the SEED “Try Before You Buy” program.
• Place expensed orders for Sales, PMs and FSEs in accordance with approved processes.
• Track and follow up on SEED agreements using the Malbek contract management program.
• Assist with order placement through the North America Instrument Pricing Team.
• Process credits, rebills, and returns associated with instrument orders.
• Respond to basic SEED program and order-related inquiries.

Quote, Pricing, and Order Administration

• Convert quotes into orders, apply approved discounts, and verify customer PO terms against the quote.
• Maintain order and agreement records in compliance with SOX requirements.
• Resolve pricing discrepancies and quote or order questions, coordinating with Global Planning, Logistics, and Customer Service as needed.
• Respond to information requests and prepare spreadsheets and reports.
• Keep NAIO workflow instructions and process documentation current.
• Identify and communicate process issues and improvement opportunities; investigate questions and coordinate next steps with relevant teams.

Qualifications and Skills

• Strong analytical and problem-solving skills.
• Excellent organizational skills and attention to detail.
• Strong verbal and written communication skills.
• Effective phone and customer service skills.
• Proficiency with computers and spreadsheets.
• Ability to manage multiple requests and follow through on details.
• Ability to work collaboratively with Sales, Legal, and cross-functional operations and customer service teams.
• Ability to handle confidential and compliance-related order documentation with care.

Minimum Requirements/Preferred Qualifications:

• Must demonstrate judgment, tact and diplomacy in dealing with internal and external customers as well the ability to handle confidential and/or proprietary information.
• Works on assignments that are moderately complex in nature, recurring and routine situations with occasional variations where judgment is required in resolving problems and making routine recommendations.
• Ability to work independently since normal routine work will be assigned with minimal supervision with general instruction provided on new assignments.
• Accuracy is required in performing all functions of this position.
• Initiative and organization skills are extremely valuable to ensure good customer service. Must possess self-motivation, enthusiasm, and positive attitude and perform as a team player.
• Must have a working knowledge of personal computer applications such as Microsoft Word, Excel, PowerPoint and Outlook.
• Must demonstrate the ability to identify and solve problems, and to multi-task under deadlines.
• Must be flexible with hours worked to support various department hours beyond typical business hours including mandatory OT at EOQ time periods.
• May serve in various teams according to business needs.

Education:

• Requires a high school diploma or equivalent. Bachelor’s degree is preferred in Business Administration or a scientific discipline.
• 2 years of related customer service experience with order entry systems and processes experiences preferred.
• Excellent written and oral communication skills are required.

At Thermo Fisher Scientific, each one of our 50,000 extraordinary minds have a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer.

Compensation and Benefits

The hourly pay range estimated for this position based in New York is $22.18–$33.26.

This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:

• A choice of national medical and dental plans, and a national vision plan, including health incentive programs

• Employee assistance and family support programs, including commuter benefits and tuition reimbursement

• At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy

• Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan

• Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount

For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards