Lead Platform Engineer, Agentic Issue Resolution (AIR)
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Skills
About the role
We made history and now we work to transform the future – for our customers, our communities and our families. You'll see your work on the road every day, helping people move freely and pursue their dreams. At Ford, you can build more than vehicles. Come build what matters.
Shape the Future of Manufacturing with ATP
At Ford, we aren’t just building vehicles — we are redefining how the world moves. Within the Advanced Industrial Technology and Platforms (ATP) organization, we are the architects of Ford’s next industrial revolution.
Our mission is clear: we build and scale industrial platforms, technologies, and capabilities that unlock Ford Firsts to drive sustained competitive advantage in manufacturing. Driven by our vision to "build once, scale everywhere," we bridge the gap between cutting-edge technology and global physical deployment.
Our guiding mantra is simple yet relentless: Scale what matters, win what's next.
If you are a high-tech builder, thinker, or innovator who thrives at the intersection of software, hardware, and massive scale, ATP is where you belong. Join us, and write the next chapter of industrial history.
In this position...
Plant teams lose hours each shift piecing together what went wrong: pulling data from separate systems, chasing history, and rebuilding context before they can fix anything. That groundwork is the job of AIR (Agentic Issue Resolution), ATP's AI system that helps plant teams investigate and fix production issues. AI agents take an issue, gather approved evidence from plant systems, connect it to what the plant already knows, and recommend a fix that a person reviews and approves. Each confirmed fix is saved so the next plant can reuse it.
Why it's important...
AIR runs multiple investigation workflows on shared, reusable components.
Investigations use authorized evidence and produce traceable recommendations a person can review.
Plant teams spend less time rebuilding issue history and more time fixing problems.
A fix confirmed at one plant is reused at the next without rework.
The platform meets agreed security, reliability, and production-readiness standards.
What you'll do...
Design the AIR Platform
Define the architecture across user experience, workflow orchestration, agents, tools, knowledge, evaluation, and feedback.
Build reusable components for issue intake, investigation planning, evidence retrieval, analysis, recommendations, and follow-up.
Set how agents call tools and plant systems through approved, permissioned interfaces.
Make Every Investigation Evidence-First
Retrieve authorized sources before drawing conclusions, separate evidence from inference, and show the source behind every claim.