Lead Patient Services Representative - WISH, Park Meadows

Job Summary:

Calling all Customer Service Professionals! Our busy Clinics are recruiting for Lead Patient Service Representatives! We need your expertise and skills to help our clinic run smoothly, providing our patients with top notch quality care.

The Lead Patient Services Representative is responsible for providing efficient, effective, quality customer service through a variety of duties including, but not limited to, patient check-in, registration, scheduling, exam preparation, outbound calling, and some referral management. Complies with established company policies and procedures, HIPAA Privacy Rules, and the University of Colorado School of Medicine Confidentiality Policy. Ensures clear and timely communication, including patient appointment status, to clinical department(s). Assists in overall department work that may include overflow from other departments and/or locations.

Key Responsibilities:

• Acts as a lead in front-end operations and subject matter expert for other Front Desk Staff for job-related functions.

• Assists with the development, implementation, and evaluation of departmental policies and procedures.

• Provides mentoring, monitoring, coaching, and evaluation of team members’ performance, especially in the areas of productivity and quality management.

• Assists with coordinating services, prioritizing assignments, and workflow, and promoting situational decision-making/problem solving.

• Performs responsibilities of underlying job. Takes responsibility for, or provides guidance to team members on, the handling of complex or novel issues.

• Within scope of job, requires critical thinking skills, decisive judgment, and the ability to work with minimal supervision. Must be able to work in a fast-paced environment and take appropriate action.

• Acknowledges and welcomes patients and visitors; sets the tone for a positive experience.

Work Location:

Onsite – this role is expected to work onsite and is located in Park Meadows, CO

Why Join Us:

Community Practice Medicine, housed within the School of Medicine at the University of Colorado, is seeking trained medical professionals to join our growing team. With clinics spanning from Longmont to Castle Rock, we offer a wide variety of opportunities. Specialty areas include, but are not limited to: Orthopedics, Vascular Surgery, OBGYN, Internal Medicine, Urology, Psychiatry, and many more!

The University of Colorado Anschutz Medical Campus is a public education, clinical, and research facility serving 4,500 students and a world-class medical destination at the forefront of life-changing science, medicine, and healthcare. CU Anschutz offers more than 42 highly rated degree programs through 6 schools and colleges and receives over $500 million in research awards each year. We are the single largest health professions education provider in Colorado, awarding nearly 1,450 degrees annually. Powered by our award-winning faculty, renowned researchers, and a reputation for academic excellence, the CU Anschutz Medical Campus drives innovation from the classroom to the laboratory to the delivery of unparalleled patient care.

Why work for the University?

We have AMAZING benefits and offer exceptional amounts of holiday, vacation, and sick leave! The University of Colorado offers an excellent benefits package, including:

• Medical: Multiple plan options

• Dental: Multiple plan options

• Additional Insurance: Disability, Life, Vision

• Retirement 401(a) Plan: Employer contributes 10% of your gross pay

• Paid Time Off: Accruals over the year

• Vacation Days: 22/year (maximum accrual 352 hours)

• Sick Days: 15/year (unlimited maximum accrual)

• Holiday Days: 15/year

• Tuition Benefit: Employees have access to this benefit on all CU campuses

• ECO Pass: Reduced-rate RTD Bus and light rail service

There are many additional perks & programs with the CU Advantage.

Qualifications:

Minimum Qualifications:

• A high school diploma or GED.

• Three or more (3+) years of patient/client-facing experience.

Substitution: A combination of education and related technical/paraprofessional experience may be substituted on a year-for-year basis.

Applicants must meet minimum qualifications at the time of hire.

Preferred Qualifications:

• Associate’s degree.

• Medical office/customer service experience.

• Bilingual, Spanish-speaking.

• Experience with EPIC and Kronos.

• Experience with MS Office: Outlook, PowerPoint, Word, Teams.

Conditions of Employment:

• Applicants must be legally authorized to work in the United States without requiring sponsorship. We are unable to provide work visa sponsorship or employment authorization for this position now or in the future.

• Must maintain all required licensure and certifications for the position.

• Must be able to work in person.

• Must be able to work/fill in for all front staff assigned shifts.

Knowledge, Skills, & Abilities:

• Ability to identify problems and recommend solutions.

• Ability to effectively communicate at all levels, including physicians, leadership, and staff.

• Ability to work within large, complex healthcare systems.

• Ability to maintain confidentiality and communicate in person, by phone, or in writing.