Lead Patient Access Representative

Leads the coordination and management of the hospital Patient Access staff schedules to ensure adequate departmental coverage across all shifts, proactively addressing staffing needs, arranging coverage for planned and unplanned absences, and adjusting assignments to support patient access operations while maintaining service excellence and operational efficiency. Assists the Revenue Cycle Director in implementing and monitoring processes and procedures to ensure staff efficiency, EMR accuracy, and exceptional customer service. Serves as the organizational Patient Access EMR super user, supporting workflow optimization, system enhancements, troubleshooting, testing, auditing, and staff training to ensure efficient and accurate registration, scheduling, and admission processes.

This position is a full-time, benefited position, totaling 40 hours per week. No holidays, no weekends!

Qualifications

QUALIFICATIONS:

• High school graduate or equivalent required
• Associates level college degree in business or healthcare preferred
• Minimum of 2 years’ experience in healthcare services such as, but not limited to admissions, accounts receivable, and/or patient financial services
• Experience with electronic medical records, computer systems and data entry
• Independent problem-solving skills and self-directed work experience
• Demonstrated excellent customer service skills
• Excellent written and verbal communication skills
• Well organized and detail oriented
• Previous supervisory experience preferred