LEAD NURSE

LEAD NURSE

Classification: Exempt
Reports to: VP of Residential Services

Date: June 2026

 

Each day at Volunteers of America, we strive to exemplify our foundational pillar of Servant Leadership and Cultural Values of Communication, Compassion, Integrity, Respect, and Excellence.

 

At VOA, we are committed to providing opportunities that help staff grow and enhance their skill sets.  As part of this commitment, we invest in on-the-job training to prepare employees for their new positions, offer professional development opportunities, coaching, and career pathways to promote our culture of helping staff advance their careers throughout the organization.

 

­­­­­­­­­­­­­­­­­­JOB DESCRIPTION

____________________________________________________________________________

 

Summary/Objective

Lead Nurse is responsible for providing direct nursing services while supporting the day-to-day coordination of medical operations within Volunteers of America Northern Rockies. This position combines clinical nursing responsibilities with leadership duties to promote quality care, medication management, care coordination, compliance with organizational policies, and effective collaboration across providers, nurses, therapists, and community partners. The Lead Nurse supports quality assurance activities, assists with oversight of medical workflows, and helps foster a positive and accountable team culture aligned with VOA’s mission and values.

Essential Functions

• Responsible for managing the daily operations of the Medical Team, including maintaining calendars, agendas, and provider caseloads, as well as coordinating team meetings, student rotations, and patient appointments.
• Provide timely documentation for medication-only clients and collaborate with the Medical Team to review patient referrals and determine appropriateness for medical services, while maintaining all medical information systems (MIS state reporting) and ensuring provider DLA completion. 
• Maintain a timely medication audit to adhere to organizational policies and procedures.
• Process various invoices, including QOL and SOR invoices, ensuring adherence to VOANR policies and procedures.
• Oversight of quarterly reviews and the distribution of the review list to medical providers in accordance with organizational standards and policies.
• Participate in program development activities, staff meetings, supervisory conferences, and internal or community education efforts as assigned.
• Review and communicate critical health or treatment information, including coordination with hospitals or outside facilities when appropriate, and inform internal staff of relevant treatment updates. Including the review and submission of the medical team related Critical Incident reporting.
• Assist with oversight of supplies, medical resources, and operational needs for the Medical Team. Effectively communicating the staff’s needs to the VP of Residential Services.
• Support a positive team culture by serving as a clinical resource, coach, and mentor to nursing staff and other team members.
• Assist leadership with team oversight, process improvement, and operational problem-solving to ensure efficient and client-centered medical services.
• Assist in the role and capacity of a nurse when staffing needs are present.

 

Competencies

• Effective communication skills, both oral and written.
• Strong attention to detail and organizational skills.
• Ability to prioritize and manage multiple tasks concurrently.
• Demonstrated sound judgment, initiative, and problem-solving ability.
• Ability to work independently and collaboratively as part of a team.
• Ability to build and maintain positive working relationships with clients, staff, providers, and community partners.
• Proficiency with Microsoft Office applications, video conferencing platforms, scheduling tools, and electronic health records.
• Ability to organize and manage large volumes of clinical and operational information.
• Solutions-oriented approach with the ability to function effectively under pressure and meet deadlines.
• Continuous demonstration of behaviors aligned with servant leadership and VOA cultural values.

Supervisory Responsibility

This position will provide day-to-day leadership, guidance, coaching, and clinical support to nursing staff and may serve as a mentor to other positions within the organization. Direct supervisory responsibilities include day-to-day oversight of the nurses and providers within the medical team.

Work Environment

This job operates in a professional outpatient and residential services environment. This role routinely uses standard office and clinical equipment such as laptops, photocopiers, smartphones, and basic medical equipment.

Physical Demands

The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. While performing the duties of this job, the employee is regularly required to talk or hear. Specific vision abilities required include close vision and the ability to adjust focus. This position may also require standing, walking, bending, lifting files or supplies, and using office and clinical equipment as needed. 

Travel

Some travel is expected for this position. 

 

Required Education, Experience, or Eligibility Qualifications

• Registered Nurse with current Wyoming licensure.
• Minimum of two years of nursing experience, preferably in behavioral health, residential, outpatient, or community-based settings.
• Experience coordinating care, medication services, and clinical documentation.
• Demonstrated leadership ability and experience supporting staff, workflows, or team operations.
• Proficiency with Microsoft Office Suite, electronic health records, and standard office technology.

Preferred Education and Experience

• Bachelor’s degree in nursing or closely related field.
• Three to five years of nursing experience, including experience in medical or behavioral health program support.
• Previous lead, charge nurse, or supervisory experience.
• Experience with quality assurance, compliance activities, and program operations. 

EEO Statement

Volunteers of America Northern Rockies is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristics.  Volunteers of America Northern Rockies will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business.  If you are interested in applying for an employment opportunity and feel you need a reasonable accommodation pursuant to the ADA, please contact us at 307-672-0475.