Lead Bioinformatics & Machine Learning Scientist (Epigenomics)

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a CPC Processor Customer Support based in the United States.

The CPC Processor Customer Support representative plays an important role in supporting healthcare information services by responding to customer inquiries related to the release of medical records. In this remote position, you will handle phone, email, and written requests while ensuring accurate, timely, and professional service. You will investigate questions, resolve issues, and maintain detailed records of interactions using internal software systems. The role requires strong attention to detail, confidentiality, and the ability to manage a steady flow of requests while meeting productivity and quality standards. You will work closely with colleagues and management in a structured, process-driven environment where accuracy and compliance are essential. This is an opportunity to contribute to reliable healthcare information processes while developing expertise in medical records and customer support.

Accountabilities

• Answer and make business-related telephone calls while delivering courteous, professional, and high-quality customer service.

• Respond accurately and promptly to release-of-information inquiries received by phone, email, or written correspondence.

• Review, research, investigate, and resolve customer questions and requests.

• Document all calls, inquiries, actions taken, and resolutions thoroughly in the appropriate software systems.

• Follow department-specific procedures, operational guidelines, and internal policies.

• Meet established productivity targets and quality assurance standards.

• Protect confidential information and ensure that all patient and business information remains strictly within the boundaries of the role.

• Maintain professional relationships and open communication with colleagues and management, promptly reporting concerns, complaints, incidents, or operational issues.

• Participate in required employee meetings, training sessions, and ongoing compliance activities.

• Maintain reliable attendance and perform additional duties as assigned.

Requirements:

• High school diploma or equivalent from an institution accredited and recognized by the relevant State Department of Education.

• Friendly, professional communication style and strong customer service skills.

• Required experience using a multi-line telephone system.

• Computer proficiency, including intermediate to advanced knowledge of Microsoft Office.

• At least one year of relevant experience is beneficial.

• Previous experience in one or more of the following areas is an advantage:

  • Data entry.

  • Medical records or healthcare administration.

  • Insurance claims processing.

  • Document proofreading and editing.

  • Strong organizational skills and the ability to work efficiently while maintaining accuracy and attention to detail.

  • Ability to manage multiple inquiries and tasks in a structured, fast-paced environment.

  • Commitment to maintaining confidentiality and following healthcare privacy requirements.

  • Ability to complete and pass the annual introductory HIPAA examination.

  • Required to complete a 90-day Release of Information (ROI) certification course and achieve a score of at least 85%.

  • For remote work, access to a reliable high-speed internet connection and a quiet, distraction-free workspace.

  • Ability to work the scheduled Monday–Friday shift, 8:00 AM–4:30 PM Pacific Time.

  • Willingness to complete any applicable post-offer health screenings or client-required vaccination requirements. Exemption requests may be reviewed in accordance with applicable laws and individual circumstances.

  • This position is not eligible for employment sponsorship.

  • Successful completion of a mandatory two-week Health Information Specialist training program, scheduled Monday–Friday, 9:00 AM–5:30 PM Eastern Time, including full attendance and a final assessment, is required to continue employment.

  Benefits:

  • Hourly compensation range of $15.00–$18.32 USD, depending on location, responsibilities, skills, experience, and other role-related factors.

  • Full-time, regular employment.

  • Remote work arrangement within the United States.

  • High-speed internet expenses may be reimbursed where required by applicable law.

  • Opportunity to develop experience in healthcare information management, medical records processing, and customer support.