Jr Fraud Analyst

We are hiring for this position out of our Toronto offices. Successful candidates who apply outside of these areas will be expected to relocate and reside in a location that is within a commutable distance.

About the role:

The Jr Fraud Analyst role involves intake of alerts and distribution to clients, updating records with any amounts available, record keeping and other supportive duties to the overall fraud operation department. This position is ideal for individuals beginning a career in fraud prevention, financial crime, and risk management, who have some prior experience in banking/fintech operations.

About the day-to-day:

• Review alerts generated by monitoring systems and payment networks and distributing alerts to various clients ensuring data accuracy.
• Communicate with clients on alerts affecting their programs.
• Updating recovery amounts in systems of records.
• Initiating recovery requests in systems of records.
• Communicating external requests on recovery requests to clients and creating tickets for senior staff to investigate.
• Perform administrative tasks such as filing cases, uploading documents for record keeping.

Investigation Support

• Gather and review relevant accounts, transactions, and customer information.

Internal and Partner Support

• Work with partners to communicate alerts and action fraud recoveries.
• Assist your Fraud Ops team with daily administrative but necessary operational tasks.
• Provide clear, prompt, and professional communication.

About the qualifications:

• High school diploma required, college diploma or bachelor's degree.
• 0–1 year of experience in fraud prevention.
• 1-2 years in banking, customer service, financial services, or a related field.
• Strong attention to detail.
• Basic computer proficiency, including Microsoft Office applications including basic excel skills.
• Ability to learn tools and systems quickly.
• Strong written and verbal communication skills.

About us:

Peoples Group is a trusted financial services company for the innovators at the forefront of Canada’s economic future. With offices in Vancouver, Calgary and Toronto, we are driving change by working alongside challenger banks, fintechs, brokers, and merchants to foster a dynamic and competitive financial ecosystem.

Our culture is built on four core behaviors: Grit to Grow, Connect to Collaborate, Putting Clients First, and Owning the Outcome. We believe people do not simply choose a company to work for—they choose a company that makes a positive impact in the lives of Canadians. Above all, we value people, build meaningful relationships, focus on individual strengths, and approach our work with passion.

About the work environment:

Peoples Group offers a flexible and hybrid work environment. In this role you will work a combination of in-office and remotely from home. Typically, you'll be working regular business hours, Monday to Friday between 8:00am and 4:30pm with flexibility around start/end times.

We offer:

• A hybrid work environment, enabling you to balance your personal and professional life seamlessly.

• Competitive salaries, profit sharing, RRSP matching and benefits from day one.

• Generous paid time off to help achieve a healthy work-life balance.

• A commitment to your well-being in five key areas: Financial, Physical, Social, Career, and Community.

Hiring process:

If your application is selected, you will be invited for a first interview with one of our Talent Acquisition Business Partners. Depending on the role, interviews may be conducted virtually or in-person. The hiring team will communicate any in-person requirements throughout the process.

Compensation:

The expected salary for this role is approximately $50,000.00 - $60,000.00 annually. Actual compensation may vary based on experience, skills, and qualifications.

NOTE: This job posting is for an existing vacancy. Peoples Group is an Equal Employment Opportunity employer. Please accept our utmost appreciation for your interest; however, only those applicants under consideration will be contacted.

We value and celebrate individuality while fostering an inclusive workplace for everyone. If there's any way we can support or accommodate you during the selection process, please don't hesitate to let us know.