IT Support Specialist

About the role

The IT Support Specialist is the first point of contact for technology issues across our offices and manufacturing floor. This role keeps employees productive by resolving hardware, software, network, and account problems quickly, and by maintaining the systems that support production. You will work closely with the IT team and plant operations to install and maintain equipment, manage user access, document fixes, and help roll out new tools. The ideal candidate is a patient problem-solver who communicates clearly with both technical and non-technical staff.

What you'll do

• Key Responsibilities

Device Setup & Hardware Support

• Set up and configure new laptops and related equipment

• Assist with hardware deployments, docking stations, monitors, and peripherals

• Provide deskside support, including printers and Teams Rooms

Software & Application Support

• Troubleshoot issues within the Microsoft ecosystem (OneDrive, Outlook, Office 365, Teams)

• Support users with login, sync, connectivity, and configuration issues

Database & Reporting Support

• Work within SQL Server environments to assist with basic queries and data retrieval

• Support report writing and updates, including troubleshooting data discrepancies

• Collaborate with IT and business stakeholders to understand reporting requirements

IT Operations & Documentation

• Escalate requests when appropriate—especially environment-specific issues or unclear scenarios

• Assist in developing and refining SOPs, troubleshooting guides, and documentation

• Help identify recurring issues and suggest improvements to processes

Required Qualifications

• Associate or bachelor's degree in information technology, Computer Science or a related field

• Basic understanding of Windows OS and Microsoft 365

• Familiarity with SQL concepts (SELECT, JOIN, filters, etc.) is required

• Strong troubleshooting mindset and willingness to figure things out independently

• Good communication skills and comfort working directly with end-users

• Ability to recognize when to escalate issues to the IT team

what you'll gain

• Hands-on experience supporting hardware, software, and office technology

• Exposure to SQL Server, business data, and real-world reporting workflows

• Experience contributing to documentation and IT process development 

• Mentorship from experienced IT and data professionals 

• Development of technical, analytical, and customer service skills

Physical & Work Environment Requirements

• Ability to sit or stand for extended periods and move throughout the office as needed.

• Regular use of hands for typing, writing, and computer work.

• Ability to lift or carry light office items (typically up to 15 lbs).

• Work performed in a standard office environment with moderate noise and routine interruptions.

• Ability to read screens, documents, and electronic communications with clarity.

• Occasional extended hours during peak HR cycles (onboarding, payroll deadlines, audits).

• Ability to maintain confidentiality and handle sensitive information in shared office spaces.

• Occasional time spent on the manufacturing floor.

• Ability to work standard business hours with flexibility during production or supply disruptions.

• Must be able to comply with all safety and PPE requirements when entering production areas.

SeAH Superalloy Technologies is building a world-class manufacturing facility in Temple, Texas, producing aerospace-grade nickel-based superalloys for investment casting and additive manufacturing. As part of SeAH Group’s $150M U.S. greenfield investment, we’re shaping the future of advanced manufacturing and establishing strong partnerships with industry leaders, suppliers, and communities.