IT Support Specialist

Are you a tech-savvy problem solver who enjoys helping others and keeping things running smoothly? HR HealthCare is looking for an IT Support Associate I to provide hands-on technical support to employees throughout our organization.

In this role, you'll be an important part of our IT team, helping troubleshoot and resolve day-to-day technical issues involving computers, software, user accounts, and network connectivity. You'll assist with setting up and maintaining end-user equipment, respond to employee support requests, document solutions, and know when to escalate more complex issues.

This is a great opportunity for someone with 1–3 years of IT support experience who is ready to build on their technical knowledge, take ownership of routine support requests, and continue growing their career in IT. If you enjoy solving problems, working with people, and learning new technologies, we'd love to have you on our team!

Duties & Responsibilities

• Deploy, configure, maintain, and support end-user devices, including desktops, laptops, Microsoft Surface devices, mobile devices, peripherals, printers, and related equipment.
• Provide routine hardware and software support in a Windows and Microsoft 365 environment.
• Respond to, prioritize, document, and resolve Tier 1 support tickets through the IT service desk/ticketing system; record resolutions in the knowledge base.
• Diagnose and troubleshoot common endpoint, peripheral, printer, and software issues; escalate complex or unresolved issues to Level II or the appropriate IT resource.
• Support the end-user device lifecycle, including provisioning, imaging/enrollment (such as Microsoft Intune/Autopilot), upgrades, replacement, and secure retirement.
• Complete routine user account and access tasks, including account setup, access permissions, security group changes, and multi-factor authentication support in Active Directory and Microsoft Entra ID, in accordance with established procedures.
• Support employee onboarding and offboarding by preparing and assigning devices, setting up accounts, and removing access as directed.
• Troubleshoot basic network connectivity issues, including LAN, Wi-Fi, and VPN, and escalate infrastructure-related issues as appropriate.
• Install, update, and evaluate approved software and applications.
• Maintain accurate IT asset inventory and hardware/software license records, including equipment assignments and status updates.
• Follow cybersecurity best practices and help employees recognize and report phishing attempts and other security threats.
• Collaborate with departments on IT projects and additional workload as needed, seeking guidance when work falls outside established procedures or experience.

Qualifications

Required Skills & Abilities

• Customer Service orientation and a professional, helpful approach when assisting employees.
• Basic troubleshooting, analytical, and problem-solving skills.
• Effective verbal and written communication skills.
• Strong organization, time management, attention to detail, and accuracy.
• Ability to manage routine support requests, adjust to changing priorities, and document work consistently.
• Ability to work independently on assigned tasks while recognizing when to seek assistance or escalate an issue.
• Commitment to confidentiality and compliance with organizational security and privacy policies.
• Willingness to learn, accept feedback, and develop technical skills.

Education & Experience

• One to three years of technical computer experience with Windows operating systems.
• Previous IT helpdesk, technical support, or internship experience preferred.
• Basic understanding of Windows operating systems and computer hardware.
• Basic knowledge of networking concepts such as IP addresses, Wi-Fi, DNS, and connectivity troubleshooting.