IT Support Specialist

Custom Concrete is seeking an IT Support Specialist to serve as the first point of contact for employee technology support. This role provides help desk assistance, supports Microsoft 365 and SharePoint users, manages support tickets, creates user training materials, and helps employees successfully use company technology tools.

What You'll Do

• Serve as the primary contact for employee IT support requests.
• Troubleshoot and resolve hardware, software, printer, and Microsoft 365 issues.
• Manage and prioritize help desk tickets through Freshservice.
• Provide user support and training for Microsoft 365, SharePoint, and internal business systems.
• Create and maintain user guides, knowledge articles, and training materials.
• Escalate network, server, and advanced technical issues to senior IT support resources.
• Communicate clearly with users throughout the support process.
• Help identify recurring issues and improve support documentation and processes.

Qualifications

• 1+ years of IT support, help desk, technical support, or related experience preferred.
• Strong customer service and communication skills.
• Experience supporting Microsoft 365 applications and Windows devices.
• Ability to troubleshoot technical issues and document solutions.
• Experience with help desk or ticketing systems is preferred.
• Associate degree in Information Technology or related field is a plus.

Preferred Skills

• Microsoft 365
• SharePoint
• Freshservice or other ticketing systems
• End-user training and documentation
• Basic hardware and software troubleshooting

Why Join Us?

At Custom Concrete, you'll play an important role in helping employees stay productive by providing exceptional technical support and training. You'll work with a collaborative team while helping drive technology adoption across multiple growing companies.