IT Support
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Skills
About the role
Overview
New York Institute of Technology's six schools and colleges offer undergraduate, graduate, doctoral, and professional degree programs in in-demand disciplines including computer science, data science, and cybersecurity; biology, health professions, and medicine; architecture and design; engineering; IT and digital technologies; management; and energy and sustainability. A nonprofit, independent, private, and nonsectarian institute of higher education founded in 1955, it welcomes nearly 8,000 students worldwide.
The university has campuses in New York City and Long Island, New York; Jonesboro, Arkansas; and Vancouver, British Columbia, as well as programs around the world. More than 120,000 alumni are part of an engaged network of physicians, architects, scientists, engineers, business leaders, digital artists, and healthcare professionals. Together, the university’s community of doers, makers, healers, and innovators empowers graduates to change the world, solve 21st-century challenges, and reinvent the future.
For more information, visit nyit.edu.
Responsibilities
- Assist in installation, maintenance, and repair of network, telecommunications, and audio/video equipment
- Provide tier-1 support to faculty, staff, and students with desktop, laptop, mobile, and other technology devices
- Data entry and processing
- Inventory and asset and maintenance
- Ticketing and helpdesk assignment and response
- Technology support during live events
- Other duties as assigned
Qualifications
Experience working with Windows, Mac, iOS, and/or other common technology devices and systems.
Basic understanding of the following: audio/video components, networking, computer applications.
Ability to lift 50 lbs.
Ability to climb ladders and work overhead in tight spaces.
Excellent communication skills for working with diverse faculty, staff, and student populations.
Ability to work between 10-20 hours per week in a minimum of 2-hour increments between the hours of 7 am and 5 pm CST, Monday through Friday with occasional weekend and before/after hour segments
Other Information
New York Institute of Technology is an Equal Opportunity Employer – All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.