Interstate Screening & Compliance Coordinator

Interstate Screening & Compliance Coordinator
$23.00/hour | Augusta, ME | Onsite | Monday-Friday, 8:00 AM-5:00 PM
Summary
Staffing Solutions Organization LLC (SSO), an affiliate of Public Consulting Group (PCG), is seeking a detail-oriented Interstate Screening and Compliance Coordinator to support the Maine Office of Child and Family Services (OCFS) Background Check Unit (BCU).
This role is responsible for coordinating and tracking interstate screening requirements associated with comprehensive fingerprint-based background checks. The successful candidate will work closely with applicants, state agencies, fingerprinting vendors, and internal stakeholders to ensure criminal history and child abuse and neglect registry screenings are completed accurately, timely, and in compliance with applicable federal and state requirements.
If you are highly organized, enjoy working with documentation and compliance processes, and thrive in a fast-paced administrative environment, we encourage you to apply.

Interstate Screening Coordination

Coordinate interstate screening activities for individuals undergoing comprehensive fingerprint-based background checks.
Review residency information and determine when interstate criminal history and child abuse and neglect registry checks are required.
Request and track out-of-state criminal history name-based checks, when applicable.
Coordinate child abuse and neglect registry screenings with jurisdictions across the country.
Monitor outstanding requests and conduct timely follow-up to ensure completion.
Document screening activities and maintain accurate records throughout the process.
Review returned screening results for completeness and route information to appropriate personnel.
Identify delays, discrepancies, missing records, or unresolved requirements and take appropriate action.
Maintain tracking systems and ensure compliance with established screening procedures.

Customer Service & Administrative Support

Respond to telephone and email inquiries regarding fingerprinting and background screening processes.
Provide procedural guidance regarding application and screening requirements.
Escalate complex issues to appropriate Background Check Unit staff.
Communicate professionally with applicants, providers, partner agencies, and stakeholders.
Support internal administrative operations related to background screening functions.

Records Management & Documentation

Process incoming and outgoing mail related to background screening activities.
Organize, scan, file, and maintain confidential screening documentation.
Enter and retrieve information from databases, electronic records systems, and tracking tools.
Prepare routine reports, correspondence, and status updates.
Ensure accurate maintenance of both electronic and physical records.
Support records retention and compliance requirements.


Required Qualifications

High school diploma or equivalent required; additional education in administrative support, criminal justice, public administration, human services, or a related field is a plus.
Strong organizational skills and exceptional attention to detail.
Ability to manage multiple assignments and meet deadlines in a high-volume environment.
Experience working with confidential or sensitive information.
Strong written and verbal communication skills.
Proficiency with Microsoft Office Suite, including Word, Excel, Outlook, and Teams.
Ability to learn new databases, tracking systems, and electronic records platforms.
Ability to work independently while collaborating effectively with internal teams and external partners.


Preferred Qualifications

Experience supporting background check, compliance, licensing, regulatory, or investigative programs.
Experience working in government, healthcare, social services, child welfare, or human services environments.
Familiarity with records management, compliance documentation, or case-tracking systems.
Experience coordinating with multiple agencies or jurisdictions.
Knowledge of fingerprint-based screening and background check processes.


Key Skills for Success

Attention to Detail
Compliance Monitoring
Records Management
Administrative Coordination
Customer Service
Time Management
Data Entry & Documentation
Problem Solving
Communication Skills
Confidentiality & Discretion


Work Environment & Schedule
Location: Augusta, MaineSchedule: Monday-Friday, 8:00 AM-5:00 PMWork Arrangement: Fully Onsite
A flexible lunch schedule may be available, subject to business needs.

Benefits Through SSO
At SSO, we invest in your health, financial security, and professional growth.
Benefits include:

Medical, vision, and dental insurance
401(k) with discretionary employer match
Paid time off and holidays
Flexible spending accounts
Additional employee perks