Inside Sales and Service Support Associate (33397)
EBARA TECHNOLOGIES INCORPORATED
Newburyport, MA, United States1w ago
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Skills
About the role
POSITION SUMMARY
As an Inside Sales and Service Support Associate, you’ll play an important role in keeping our customers, Sales, and Service teams connected and supported. Acting as a liaison between Sales and Service, you’ll help coordinate communication and ensure customer requests move efficiently between teams. You’ll also prepare quotes, track orders, respond to inquiries, coordinate follow-up, and maintain accurate sales and service information. Comprehensive product and industry training will equip you to become a knowledgeable and dependable resource for our customers and internal teams.
ESSENTIAL FUNCTIONS
- Provide technical assistance to customers and sales personnel via telephone. (Essential)
- Follow up with service department for any technician and customer needs or requests.
- Pro-actively prospect potential accounts to develop sales leads at the direction of leadership (Essential)
- Make outbound calls and emails to create customer contact (Essential)
- Lead product campaigns in the region in collaboration with the product marketing team (Essential)
- Understand and demonstrate the product or service to the customer (Essential)
- Create and provide paper quotations to customers. (Essential)
- Provide sales orders and proper documentation for order entry. (Essential)
- Monitor and track orders on available tracking systems. (Non-essential)
- Assist customers with delivery issues and timelines. (Essential)
- Create presentation material from data collected through customer interaction. (Essential)
- Comply with EBARA's safety policies, including participating in and completing all required safety training. (Essential)
- Maintain a clean and safe working environment compliant with Ebara and customer safety policies. (Essential)
- Perform other duties as assigned. (Non-Essential)
Qualifications
POSITION QUALIFICATIONS
Competency Statement(s)
- The ability to lift 35 lbs. unassisted from the floor to waist level.
- The ability to perform the identified essential functions of the classification, including the operation of any machinery and/or equipment that is associated with performing the essential functions.
- The ability to perform the essential functions of the position in a cross-cultural, demanding, and dynamic environment.
- The ability to perform the essential functions of the position without posing a direct threat of harm to him/herself, others or property.
- The ability to adhere to EBARA personnel policies and practices, including the attendance and punctuality requirements.
- The ability to work well under pressure, meet multiple and sometimes competing deadlines, and at all times demonstrate cooperative behavior with colleagues and supervisors.
Education
- Bachelor's degree or Associate’s degree in Business or Marketing, or equivalent technical experience in an engineered product industry.
Experience
- Entry level - One (1) — (5) five years of sales/marketing experience, technical aptitude, and/or willingness to take on new challenges in a fast-paced environment that supports career path growth and advancement.
SKILLS & ABILITIES
- Working knowledge of MS Office products, including Excel, Word, Outlook, and PowerPoint.
- Sufficient PC skills to manage information and prepare reports and presentations without support.
- Strong Customer Relations skills via telephone. Self-starter.
- Strong relationship-building skills with the ability to collaborate and work effectively with internal colleagues and customers.
- Demonstrated teamwork and organizational skills.
- Demonstrated excellent written and oral communication skills.