Infrastructure Administrator - Information Technology

********************ALL APPLICANTS MUST APPLY DIRECTLY THROUGH THE CPCS iCIMS WEBSITE. IF YOU APPLY THROUGH MASS CAREERS AND DO NOT COMPLETE THE CPCS iCIMS APPLICATION, YOU WILL NOT BE CONSIDERED FOR THIS POSITION. PLEASE USE THE FOLLOWING LINK TO APPLY (CUT AND PASTE INTO YOUR BROWSER IF THE EMBEDDED LINK DOES NOT WORK): https://careers-publiccounsel.icims.com/jobs/3268/infrastructure-administrator---information-technology/job******************

The Committee for Public Counsel Services (CPCS), the Massachusetts state public defender agency, is seeking a hands-on Infrastructure Administrator to maintain, monitor, secure, and troubleshoot the Agency’s data center infrastructure, hybrid cloud environment, and Microsoft Azure and Microsoft 365 services.

We fight for equal justice and human dignity by supporting our clients in achieving their legal and life goals. We zealously advocate for the rights of individuals and promote just public policy to protect the rights of all.

Our Values

Courage • Accountability • Respect • Excellence

DIVERSITY AND INCLUSION MISSION STATEMENT

CPCS is committed to protecting the fundamental constitutional and human rights of our assigned clients through zealous advocacy, community-oriented defense, and the fullness of excellent legal representation. We are dedicated to building and maintaining strong professional relationships, while striving to accept, listen to and respect the diverse circumstances of each client, as we dedicate ourselves to meeting their individual needs. It is our CPCS mission to achieve these goals, and in furtherance thereof, we embrace and endorse diversity, equity and inclusion as our core values as we maintain a steadfast commitment to: (1) Ensure that CPCS management and staff members represent a broad range of human differences and experience; (2) Provide a work climate that is respectful and supports success; and (3) Promote the dignity and well-being of all staff members. CPCS leadership is responsible for ensuring equity, diversity, and inclusion. The ability to achieve these goals with any level of certainty is ultimately the responsibility of each member of the CPCS community.

AGENCY OVERVIEW

CPCS is the state agency in Massachusetts responsible for providing an attorney when the state or federal constitution or a state statute requires the appointment of an attorney for a person who cannot afford to retain one. The agency provides representation in criminal, delinquency, youthful offender, family regulation, guardianship, mental health, sexually dangerous person, and sex offender registry cases, as well as in appeals and post-conviction and post-judgment proceedings related to those matters.

The clients we represent are diverse across every context imaginable and bring many unique cultural dimensions to the matters we address. This reality creates a critical need for CPCS staff to be culturally competent and able to work well with people of different races, ethnicities, genders and/or sexual orientation identities, abilities, and limited English proficiency, among other protected characteristics.

DEPARTMENT OVERVIEW

The Information Technology Division enables and enhances the delivery of the Agency’s mission to serve our clients through the creation of innovative digital products and the support of staff, private counsel, and vendor partners. We accomplish these objectives by providing application development and infrastructure services focusing on client success and strategic IT service delivery both as technology leaders and partners in the fight for equal justice and zealous advocacy on behalf of our clients.

POSITION OVERVIEW

The Infrastructure Administrator is responsible for the day-to-day administration, maintenance, monitoring, and troubleshooting of the Agency’s data center hardware and software, backup and replication services, and Azure and Microsoft 365 cloud environment. This hands-on technical position helps ensure that the Agency’s hybrid cloud environment operates securely, reliably, and efficiently. The Infrastructure Administrator performs system maintenance, resolves third-level support requests, assists Helpdesk staff with escalated issues, and supports infrastructure upgrades and improvements.

This position is expected to travel to various offices around the Commonwealth. Travel is estimated up to 30% of working hours, and there is also the requirement to participate in the regular, on-call weekend coverage rotation cycle.

This position reports to the Manager of Infrastructure Operations.