Implementation & Project Lead

Accountabilities:

• Lead healthcare client implementations from contract execution through go-live and transition to operations, taking ownership of both delivery outcomes and the client experience.

• Build trusted relationships with physician leaders, practice executives, operational stakeholders, internal teams, and external partners.

• Establish implementation expectations, responsibilities, decision points, timelines, and communication routines.

• Facilitate project kickoffs, status meetings, steering committees, readiness reviews, and other important stakeholder discussions.

• Translate complex operational, technical, contractual, and financial information into clear, audience-appropriate communications.

• Influence stakeholders and secure commitments across teams without relying on direct reporting authority.

• Develop and maintain project plans, work breakdown structures, budgets, milestones, resource requirements, dependencies, and deliverables.

• Manage multiple concurrent implementations and strategic initiatives while maintaining visibility, accountability, and consistent follow-through.

• Identify risks, dependencies, and delivery barriers early; drive mitigation and escalate significant issues with relevant facts and recommended solutions.

• Prepare executive-ready dashboards, status reports, decision requests, and project-health updates.

• Maintain accurate project documentation, meeting notes, decisions, trackers, and client communication records in Salesforce and other designated systems.

• Support the transition from implementation to operations through clear documentation, ownership, expectations, and handoffs.

• Contribute to the development of PMO standards, governance practices, implementation playbooks, templates, tools, and standard operating procedures.

• Lead continuous-improvement initiatives that strengthen client experience, onboarding efficiency, implementation quality, and delivery scalability.

• Apply lessons learned and stakeholder feedback to improve future implementations and promote practical, consistent project-management practices.

Requirements:

• Bachelor’s degree in business administration, healthcare administration, project management, information systems, or a related field preferred; equivalent professional experience may be considered.

• At least 3–5 years of experience in project management, implementation management, client delivery, consulting, or operations leadership.

• Demonstrated experience leading client-facing implementations or complex cross-functional initiatives.

• Experience building relationships with physicians, practice executives, senior leaders, clients, or other high-accountability stakeholders strongly preferred.

• Proven ability to influence stakeholders, manage competing priorities, and drive commitments across teams without direct authority.

• Experience managing several concurrent projects in changing or ambiguous environments.

• Healthcare, healthcare technology, consulting, or professional services experience preferred.

• Strong client leadership, relationship-building, and stakeholder-management skills, with the ability to establish credibility and maintain trust.

• Excellent communication and presentation skills, including the ability to engage confidently with physician and executive audiences.

• Confidence handling difficult conversations involving delays, missed commitments, resistance, changing expectations, and performance concerns.

• Strong project-planning, execution, risk-management, decision-making, and change-leadership capabilities.

• Sound judgment, adaptability, organization, attention to detail, accountability, and consistent follow-through.

• Proficiency with project-management tools such as Smartsheet, Microsoft Project, Asana, Monday.com, or similar platforms.

• Advanced Microsoft Office skills, including Excel, PowerPoint, Teams, and Outlook; Salesforce or comparable CRM experience preferred.

• Ability to work remotely during standard business hours, with some flexibility around go-lives and monthly or quarterly business cycles.

• Willingness to travel occasionally to Atlanta or Nashville offices and client sites.

• Ability to perform the essential functions of the role with or without reasonable accommodation.

Benefits:

• Remote work arrangement based in a home office.

• Opportunity to lead high-impact healthcare implementations and strategic operational initiatives.

• Exposure to physician leaders, practice executives, and cross-functional business teams.

• Opportunity to help shape and strengthen project management standards, tools, and processes.

• Potential career progression into Senior Implementation Manager, Program Manager, PMO Manager, Director of Implementations, Director of Strategic Initiatives, or broader client delivery and operations leadership roles.

• Occasional travel for key implementation milestones and relationship-building activities.

• Salary, healthcare coverage, paid time off, retirement benefits, and other compensation details were not specified in the original job description.