ICB Risk - Business Assistant

Help a senior risk leader and leadership team stay focused on what matters most. In this role, you will bring structure, discretion, and momentum to complex priorities, stakeholder engagement, and leadership routines. You will be trusted to anticipate needs, solve problems quickly, and keep day-to-day operations running seamlessly.

As a Business Assistant in the International Consumer Banking Risk team, you will provide dedicated support aligned to UK and EU business hours. You will play a central role in enabling the Chief Risk Officer and the wider Risk leadership team to operate effectively by coordinating complex priorities, senior stakeholder engagements, and leadership routines. You will provide high-level administrative and coordination support across calendar management, meeting prioritisation, travel, events, governance forums, and senior leader visits. This role requires sound judgement, discretion, and a proactive approach in a fast-paced environment.

Job responsibilities

• Provide proactive diary management and administrative support for the ICB Chief Risk Officer and the wider ICB Risk leadership team.
• Coordinate leadership meetings, senior stakeholder engagement, regulatory interactions, town halls, off-sites, senior leader visits, and associated logistics in partnership with Business Management, business administration colleagues, and Risk teams to ensure seamless execution of leadership routines.
• Coordinate travel, itineraries, visas, and related activities as required, and manage expense administration in line with corporate policies and cost-control requirements.
• Support onboarding activities for new employees by coordinating access and equipment.
• Develop a strong understanding of Risk priorities, leadership expectations, and the broader organisational landscape, proactively identifying opportunities to leverage AI, automation, and digital tools to drive efficiency across day-to-day processes.

Required qualifications, capabilities, and skills

• Strong organisational and technology skills, with an automation mindset and the ability to leverage Microsoft Copilot and other AI-enabled productivity tools to streamline processes, improve efficiency, and adapt to evolving technology.
• Flexibility to adjust working hours to support leadership routines and time-sensitive priorities.
• Proven experience providing administrative support to senior executives in a complex, matrixed organisation.
• Ability to handle confidential information with discretion and sound judgement.
• Excellent diary management, prioritisation, and judgement skills, with the ability to manage competing demands effectively and efficiently.
• Strong written and verbal communication skills.
• Experience coordinating complex international travel, detailed itineraries, leadership meetings, and events.
• Knowledge of expense systems, corporate policies, and cost-control requirements.
• Collaborative and solutions-focused approach, with the ability to remain composed in a fast-paced environment and build effective relationships across functions and levels of seniority.
• Proficiency in Microsoft Office applications, including Outlook, Excel, Word, and PowerPoint.

Preferred qualifications, capabilities, and skills

• Experience supporting senior leaders within financial services, risk management, or a similarly regulated environment.
• Understanding of the culture and stakeholder landscape within a global financial institution.