Human Resource Manager

Administration

§ To ensure that all the policies and procedures outlined in the Departmental Operations Manual are strictly adhered to.

§ To assist in the preparation and update the Human Resources Departmental Operations Manual.

§ To ensure that all employee records are kept up to date (including employee annual leave, business trips, medical leave).

§ To assist in making sure that the hotel is adhering to all Company/Hotel Human Resources Policies and Procedures.

§ To assist in making sure that government-stipulated employee legislation is strictly followed and implemented.

§ To manage the hotel's employee welfare programmes, ensuring that the benefits supplied are relevant and competitive in the local market place.

§ To assist in making sure that the necessary Human Resources forms are forwarded to the Divisional/Regional Human Resources Specialists promptly.

§ To be responsible for the security and upkeep of personnel files including foreign national employee files.

§ To attend Departmental Communication Meetings as scheduled.

Customer Service

§ To support the hotel’s focus on service excellence by recruiting people with the competencies and profile to provide exceptional service to the hotel’s external customers (guests).

§ To ensure that Personnel employees provide the appropriate level of professional, courteous and caring service to other employees (internal customers) and other visitors to the division.

Financial

§ To help to maintain efficient staffing levels and payroll systems, helping Division/Department Heads to maximise productivity and minimise unnecessary payroll costs.

§ To be conversant with productivity ratios (and other key performance indicators) and to produce the monthly turnover report, employee sick leave report, vacation reports.

§ To assist in researching competitive compensation/benefits/incentive packages.

§ To assist in the management of the Department's operational budget so that all costs are controlled and expenditures are properly approved.

§ To ensure that all hotel, company and local rules, policies and regulations relating to financial record keeping, money handling and licensing are adhered to, including the timely and accurate reporting of financial information.

Marketing

§ To ensure the compilation and implementation of all employee communications.

§ To ensure that all in-house rules and regulations are communicated to employees and implemented.

§ To monitor and prepare the Human Resources Calendar & Report.

Operational

§ To assist in making sure that Employee Facilities are maintained to Hyatt International's high standards of operation.

§ To conduct interviews and co-ordinate recruitment activities in liaison with the respective Heads of Department.

§ To co-ordinate all visas and immigration activities when necessary and monitor the passports and immigration papers of foreign national employees.

§ To administer all internal transfers.

§ To co-ordinate the administration of employee Performance Development Discussions and succession planning.

§ To be responsible for the administration of employee benefits and salaries.

§ To assist with apartment accommodation for foreign nationals employees.

§ To assist with Annual Salary and Benefits Survey, Business Plans, Manning Guide.

§ To assist the Security Manager in locker and first aid box inspections.

§ To conduct Employee Restaurant Committee Meetings on a periodic basis.

§ To counsel employees in career prospects, personal issues, job related issues, grievance, discipline, etc.

§ To communicate with labour offices and labour-law specialists, and have a thorough understanding of the local labour law.

§ To be responsible for all leave administration.

§ To assist the Training Manager with Orientation training on job related issues.

Personnel

§ To ensure that all employees are treated fairly and consistently as outlined in their terms and conditions of employment, local legislation, and company/hotel policies and procedures.

§ To oversee the hotel's recruitment and selection process, providing Division and Department Heads with effective and efficient recruitment solutions.

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